Xbox gift card missing letters

Hi Amy Cod,

Greetings!

Thank you for posting in Microsoft Community.

We understand that you're having trouble with your Xbox Gift card because after it was scratched off most of the characters are missing. We recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you with a timely resolution.

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1. Please use this link: Contact us | Xbox Support

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Thank you,

Microsoft Community Moderator

Access this link;

https://aka.ms/contactxboxsupport

Only support can help, this is an community forum, and while we help fellow gamers by sharing our knowledge and experiences, we're just players like you.

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

If you are unable to see the entire code of a gift card, you must follow the steps in this link;

https://support.xbox.com/en-us/help/subscriptio...

"If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

Note: Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well."

I appreciate your patience, if you have more questions feel free to ask.

How do I proof of purchase, the serial number and a picture of damaged code on Xbox gift card?

Hello...

I think I lost 100USD for MS...So basically I scratched too hard the code on my gift card, and in the process I lost 3 letters of my code. I don’t have the receipt anymore and just the Activation Receipt.

I always thought the activation receipt was the important one, turns out that receipt is useless.

I contact the place where I bought and they can’t find my receipt. I contacted Microsoft, and they can’t do anything without the receipt.

I just want to check if the community knows a way to help me..

If not at least I wish to give you all an alert, ALWAYS save the receipt, the real receipt, and not the useless activation receipt. Also if you are given this as a gift to someone, scan the receipt and save it for later, if needed.

Hello,

Really sorry to hear about your issue.

Retailer Printed code on Receipt Scenario

Your best option would have been the retailer for them to reprint the code. I understand you said they were unable to find the receipt but personally I would ask them again for further assistance otherwise you are going to have to spend long long time trying
to guess the missing digits

Physical Xbox Gift Card Scenario

If you purchased an physical Xbox gift card from the store then the retailer is unable to help you in anyway as they cannot see the code you purchased.

At the bottom Left/Right i believe there is a code which is unique to that gift card. I would suggest contacting Xbox Support again and see if they can help you with this information.

I have never bought an physical card for years but previously they did have some number, sorry if this isn't the case anymore.

Regards

PGTiPs