Xbox gift card didn’t work

Hi there,

be sure to check if the currency amount isn't showing at: https://account.microsoft.com/billing/payments

If it isn't showing there then best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at

http://support.xbox.com/contact-us they can do a more indepth look into this issue.

I’m in USA and I’m mad that the offer saids that Xbox will give you 100$ dollars Xbox gift card and 500 fc points if you bought fc 24 and I bought it and they just give me the game, and I’m sad they didn’t give me the gift card and fc points , and sorry if I talked mad, I’m just sad they didn’t have me the stuff, can you please tell me what to do

I redeemed the gift card on my xbox one and this was during the xbox outage but I didn’t know. It said it redeemed it but I checked my balance and it was 0, I retried again after the outage was over and it said that the card was already redeemed.

When I got this I bought it by redeeming Microsoft Reward points not by purchasing a gift card at a store, just to clarify. Also when I checked what it was for and it didn’t work. I used the code that was emailed to me.

I got my gift card from a shop I didn’t get any message just wouldn’t take the payment