XBox Gift Card deactivated message

Discus and support XBox Gift Card deactivated message in XBoX on Consoles to solve the problem; I have purchased a £10 XBox Gift Card from Tesco and have the receipt to say it was activated in the store. When my son tried to redeem it the same day... Discussion in 'XBoX on Consoles' started by JAR25BB, Aug 29, 2020.

  1. JAR25BB
    JAR25BB Guest

    XBox Gift Card deactivated message


    I have purchased a £10 XBox Gift Card from Tesco and have the receipt to say it was activated in the store. When my son tried to redeem it the same day he received a message saying it had been deactivated. I went back to Tesco who said I need to take
    up the issue on line with Microsoft. I have tried using the call back and live chat functions and after over three hours waiting have not had a response. Please can I have help in activating the card?

    :)
     
    JAR25BB, Aug 29, 2020
    #1
  2. dempup Win User

    XBox Gift Card deactivated message

    Hi There!

    Unfortunately we are not able to help you here at the forum. You have to reach out to Xbox support to get this issue handled.

    https://support.xbox.com/contact-us

    Hope you get it sorted out.
  3. gds1972 Win User

    Gift card woes

    Hi

    If you have a receipt for the gift card you could try speaking to where you purchased the gift card from to see if they are able to deactivate this card and supply you a replacement.
  4. Njal the Blue Win User

    Deactivated gift card

    If you purchased this from a store, you should take it back along with the receipt, as it looks like it wasn't activated. If the card hasn't been activated, support couldn't really help as they have no proof you purchased it.
  5. Puppy Fujo Win User

    Gift card deactivated

    Unfortunately, under most circumstances the retailer is the one responsible for handling a problem with one of their codes, especially in a case like this. Make sure they understand that it has been deactivated (which is only possible on their end) not already used or some other problem.
  6. street2234 Win User

    Deactivated gift card

    when you buy a gift card from a store you need to be sure that the seller activates the cards if not you will not redeem the card.
Thema:

XBox Gift Card deactivated message

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