Xbox Gift Card Code Scratched

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?

Xbox Gift Cards should have a scratch-away or peel-away line on the back to reveal the 25-character code. (If it's scratch-away, always use caution when scratching off the obscurer, as you don't want to damage the numbers underneath, or there's no real
way to recover the code)

I need help I bought a gift card for my Xbox and I scratched it too hard and the code can off can u help me

Hello, yes be patient and call in to support over the phone. Just a heads up it will take some time for a representative to answer the phone. You need to have the defective card with you also. They will ask for the visible numbers you can see and will
get the card working for you.