Xbox gift card code not active

Hello HinataDragon,

Thanks for keeping us updated. If the Xbox Gift Card is not activated, you will need to take it back to the retailer in order to get it activated. An Xbox Gift Card is activated when it is scanned out of the retailer's system. Some retailers require
the card to be scanned in a specific manner, and that might be what's affecting the Xbox Gift Card. We have a support article that explains more about

this specific scenario. We hops this information helps HinataDragon!

Hello FaZe,

Thank you for posting on the Xbox forums. This error message may indicate that the gift card is not active. Each gift card must be scanned out of the retailer's system correctly in order to become active. The article entitled, "Troubleshoot
redeem gift card and code issues" contains more information about gift card errors. Another great option is to reach out to the
Xbox support team. The support team will investigate the gift card and provide more options. Be sure to let us know the results!

Hi Ivan,

Thank you for coming to the Xbox forums.

When you buy a gift card from a retailer, the card becomes activated once they scan the card's bar code. If you're getting an error message that the code is not activated, you may just need to wait a few hours, up to 24 hours sometimes. If you haven't done
so, I recommend also trying to redeem the code online as well as from the console. If the code hasn't been activated, return it to the place where it was purchased and ask for them to activate it so it can be redeemed. Make sure to take your proof of purchase
with you.

Please review this support article
"Redeem a gift card or code to your Microsoft account" for more information on how to redeem a gift card and what to do if there is an error.

If you purchase a gift card try to go to the store you previously purchased. Sometimes you need a submit code to activate the gift card

here you go:

Error 80122725 occurs when you try to redeem a gift card on Xbox Live

Problem

You see the following error message when you try to redeem a gift card code on Xbox Live:

Can’t retrieve information from Xbox Live. Please try again later.

Status Code: 80122725

This means that the card was not activated at the retailer.

Solution

To resolve this issue, return the card to the retailer and ask them to activate it.

hope that helps