Xbox gift card already redeemed chromebook problem

Hi Carlos, my name is Oskayra happy to respond to you today.

There are two possible explanations for this problem:

The gift card has already been redeemed by someone else. This can happen if the card was stolen or lost, or if someone bought it and then redeemed it without your knowledge.
There is a problem with the card code. This can happen if the code is misspelled or damaged.

If the gift card has already been redeemed by someone else, you may be able to get a refund from the seller or the store where you bought it.

If there is a problem with the code on the card, you may be able to get a new gift card from the merchant or the store where you purchased it.

Here are some tips to avoid this problem in the future:

Buy gift cards from authorized dealers. This will help reduce the risk of card theft or loss.
Check the card code carefully before redeeming the card. Make sure it is spelled correctly and is not damaged.
Keep the receipt for your purchase. This will help you get a refund if there is a problem with the card.

Kind regards, Oskayra

Hi I just added $15 gift card to Xbox live and I’m trying to buy game pass but I entered the number on the gift card for game pass to redeem but it says it’s already redeemed

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?

Hello, Ydyye my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

The error message "you already own this" indicates that the gift card code you entered is already associated with your Microsoft account. This means that the gift card has already been redeemed, and the value of the card has been applied to your account.

There are a few possible explanations for why the order history doesn't show the redemption of the gift card:

The gift card was redeemed on a different device or platform.
The gift card was redeemed by someone else using your account credentials.
The gift card was redeemed through a third-party retailer, and the redemption information is not yet synced with your Microsoft account.
If you're certain that you have not redeemed the gift card yourself, you can contact Microsoft Support for further assistance. They can help you investigate the issue and determine why the gift card is showing as redeemed on your account.

Here are the steps on how to contact Microsoft Support:

Go to the Microsoft Support website: https://support.microsoft.com/contactus/

Select "Xbox" as the product you need help with.

Select "Topic" and then choose "Account & billing."

Select "Get help with your Xbox account."

Select "Talk to someone."

Choose a contact method, such as chat or phone.

Once you're connected with a Microsoft Support representative, explain the issue you're having with the gift card redemption. They will be able to help you investigate the matter and provide further assistance.

I really hope your problem has been fixed with my help, if it works let me know and have a nice day. Oskayra

Hello liv vanst,

Thank you for contacting the Xbox Support forums. If you received a Roblox gift card, you may need to redeem it directly through Roblox. You can view how to view a Roblox gift card here: How to Redeem Gift Cards – Roblox Support. If you are having difficulties redeeming an official Roblox Gift card, you may need to contact Roblox support directly.

However, if you have an official Microsoft gift card, we can most definitely assist. Most of our gift cards will have steps on how to redeem them on the back of physical cards. Please visit: How to redeem gift cards and codes | Xbox Support for steps on how to redeem a gift card on an Xbox console, PC, or mobile device. If the code is appearing invalid, you may need to confirm the region of the card, try on another device, or look for any errors that may mention that the card has already been claimed.

I hope this helps!

-Tali