Xbox gift card acct balance

GentiarTERSTENA · Feb 11, 2020

Before i redeem a gift card, my balance was 2.09 USD; later on i went to fry’s to buy a 25 gift card to buy rainbow six siege. When i redeem the gift card, it reseted my balance to 25 instead of adding to the rest i had. How come this was happening?

:)

XBF Diego M

Hi GentiarTERSTENA

Thank you for letting us know that your issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums and create a new thread for further
assistance. For those reading this thread and if the troubleshooting steps didn't help resolve the issue, please feel free to create your own thread asking for assistance.

Thank you again, and have a great day!

{Parity}

Reach out directly to Xbox Support. https://beta.support.xbox.com/

GentiarTERSTENA

Just solve it it was just a payment that my card and microsoft acct balance were both charge

Honda Man 04

Since funds don't expire, unless perhaps it was a promotional credit that you had earned that disappeared, it should have added it to the previous balance. If you can't find anything in your account history that would explain this then I would contact support
to retrieve your funds. Good luck!

BiohazardBR

I bought prepaid gift card added to my Microsoft acct. Balance shows up, but will not allow to purchase vbucks package? Txs

Hi there, you can buy anything with the credit that you have in your balance even v-vucks. But yiu gonna need the amount obviously.

Xbox gift card acct balance