XBOX - Garantia [Edit - Translation] - XBOX - Warranty

thiagovenzol · May 3, 2020

Bom Dia!

Comprei um Xbox One para meu filho e poucos dias depois o controle está dando defeito.

Como funciona a garantia? O que devo fazer para averiguar esse problema?

Há uma rede de assistência atutorizada?

[Edit - Translation] - Good Morning!

I bought an Xbox One for my son and a few days later the controller is defective.

How does the guarantee work? What should I do to investigate this problem?

Is there an authorized assistance network?

:)

thiagovenzol

Hi

I checked the warranty using the code located at the controller and i have it. I Just bought Xbox 1 week ago.

I cannot reach support by chat or phone because at the website there is massage that this issue is not supported by chat or phone and directs to a page to check warranty.

Whats the procedure for this issue?

I live in Brazil

XBF Chris J

Hello Thiagovenzol,

Thank you posting here on the Xbox forums. We understand that your controller is not functioning, and you would like use the controllers warranty. You can can setup a replacement by either contacting
us, or setting it up on your own here: Device Support

If your accessory is out of warranty, then we recommend replacing the device. You can check your controller warranty here. Hope
this helps.

José CarlosMota

Caso não consigas resolver podes ativar a garantia.

[Translation-If you can't resolve it, you can activate the warranty.]

HaughtyFlyer00

Gracias por la ayuda, preferí usar la garantia.

Translate-Thanks for the help, I preferred to use the warranty.

Robby Sayles

Once you registered, you can always contact Xbox if you have any issues.,

XBOX - Garantia [Edit - Translation] - XBOX - Warranty