Xbox games with gold Xbox 360 games cannot be claimed - infinite green circle

every time this happen to me i go to the store online on the website and redeem them there, i think is actually easier

Hi, I would try searching for the game on the Microsoft Store (separately from the games with gold screen), and try to install them from there. As the person above also mentioned!

Thanks for the information. I am on the xbox marketplace. Is there another location to get it? It seems every search just brings me back to the xbox marketplace, which gives me the infinite spinning green circle.

To claim 360 games with gold for xbox one you need to have linked with the account a valid method of payment, credit card. In this case a purchase of 0,00$ is registered while claiming the game.

Since the account is that of a minor and not allowed to purchase online, it cannot claim the 360 games with gold for xbox one.

When Xbox games with gold existed u get Xbox 360 games free and Xbox one games free. The Xbox one games u claim for free are only free with a gold subscription when it was gold. Now it's gamepass core. But when Xbox games with gold was a thing the Xbox 360 games u get for free are permanent. But Xbox one games are not. U have to keep ur gamepass core to have access to your free to play Xbox one games with gamepass core that u claimed with gold back then.