Xbox Games with Gold: Can't redeem Xbox/Xbox360 games

Sorry for my rusty English but I think it is better to write in it than my native language (below I will also write a summary in Italian in order to know if any of my fellows Italian have this problem).

As title, I can't redeem Xbox/Xbox360 games from my subscription.

XboxOne's are totally fine, but the titles on Marketplace are irredeemably out.

This is the "bug": The page when I confirm the payment loops forever, preventing it to redeem the game.

I have changed PC, used my phone, used the App, change payment and none of them worked.

I have already lost three titles and for two of them I am very displeased, since Castlevaia and Eath Defense Force 2025 are games that I'd really like to play. Disney's Bolt is the last one that I lost. I think and the only way I found to circumvent this
"bug" is to redeem them on Xbox One itself.

This method is a bit tedious (Marketplace is very slow) but the only one that worked.

I contacted TWO times Xbox Chat Support. They were very kind and gentle but they didn' resolve my problem, saying that the titles that I tried to redeem are in a sort of "pending" status.

Today they reply to me, saying that the isssue has benn resolved.

I tried to redeem Joy Ride Turbo, the game of the month and... None of it it is resolved.

I know it is impossible -but really, totally unjustified- to have the games that I have lost. But I lost them not because I forgot to redeem them but for a problem not directly caused by me.

Please, resolve at least this bug.

_______

Come da titolo, non riesco a riscattare i giochi 360 e Xbox dal marketplace del mio abbonamento.

Ho provato di tutto ma solo riscattadoli dalla console funziona.

Ho contattato Xbox per sapere cosa fare per recuperare i titoli persi e niente, sono segnnati come titoli "pendenti".

Oggi mi arriva la risposta che tutto è stato risolto e purtroppo ho constatato che non è stato così.

Dato che almeno ora so come fare per riscattarli, almeno che mi fossero aggiunti all'account i giochi persi sarebbe una gran cosa, dato che non è che mi sono dimenticata IO di riscattarli ma è stato un problema -tutt'ora presente- di Microsoft.

:)