Xbox games not working

Xbox games (not Xbox live) no longer recognize Xbox sign in. All of my downloaded puzzles have disappeared. Can no longer sign in to any plain Xbox Microsoft games. I have one Xbox Live game and that one works. What happened?

:)

 

xbox games not working

do you try redownload your account and erase cache??

 

xbox games not working

Hi ConorMitchell,

I'm sorry to hear about any issues you may be having with games on the Xbox One. Please try removing your profile
and re-add the profile to the console.

If the problem persists, try this
troubleshooting guide to soft factory reset your Xbox One to help reset the Operation System.

• Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading or reinstalling
  the large game files.
  • Warning : Please make sure to know your email and password for your Xbox Profiles on the system. This troubleshooting step will log off all profiles on the console.

Hope this helps. Let us know.

 

Greetings RentalPepper928,

Which games specifically are you experiencing this issue with? If you have a chance, can you please use Report a problem from within the Xbox app after reproducing this issue to submit feedback? With your feedback we can ask the development team to investigate
this further.

Thanks!

~Hammer

 

All Xbox Microsoft games except the Xbox Live games: Sudoku, Jigsaw, Mahjong, Minesweeper, and Jackpot. There is no "Report a problem" from within the Xbox app after reproducing this issue. Of course I may not be understanding what you're asking me to do.
I can no longer sign on to any of the "plain" Xbox games. I can sign on to the Xbox app and see my profile, etc

 

I can't sign in to Jigsaw. There has also been multiple posts on your Facebook Jigsaw page about this so it seems it's a system wide problem. A message stating that it can't log me in recommends logging in through xbox.com and reopening the app, but that
doesn't work. It's very frustrating especially because your support person could only recommend I uninstall and reinstall the app, which I did and it also didn't change a thing. Please respond here or on your FB page that you are at least working on it.
Thanks.

 

I'm experiencing the exact same problem with Mahjong and Sudoku.