Xbox games not downloading using 5G Huawei AI Cube network

Discus and support Xbox games not downloading using 5G Huawei AI Cube network in XBoX Games and Apps to solve the problem; I recently purchased a Huawei AI Cube for the 5G network capabilities and have connected my Xbox One to it. But when I try to download a game, it... Discussion in 'XBoX Games and Apps' started by FistfulOfPAYNE, Feb 3, 2020.

  1. FistfulOfPAYNE
    FistfulOfPAYNE Guest

    Xbox games not downloading using 5G Huawei AI Cube network


    I recently purchased a Huawei AI Cube for the 5G network capabilities and have connected my Xbox One to it.

    But when I try to download a game, it keeps stopping and doesn't appear to even start to download any data.

    However, I can download apps like Netflix fine or even stream videos and play online.

    I did a factory reset of the console, but hasn't worked.

    Is anyone else having the same issue and have you found a solution?

    :)
     
    FistfulOfPAYNE, Feb 3, 2020
    #1
  2. Jayhab4real Win User

    Cant download game updates

    Hi, yes Looks like it us an issue with 3. See this thread:

    https://answers.microsoft.com/en-us/xbox/forum/all/xbox-games-not-downloading-using-4g-huawei-ai-cube/32fd91d3-cce7-4e16-a50d-e4c8f5253a13

    There's even a couple of workarounds, switch to 3g instead of 4g or start a download on a personal hotspot, then switch networks.

    Hope it works!
  3. Steve Edm Win User

    Xbox games not downloading using 4G Huawei AI Cube network

    The issue is on 3's network side. Has to be something to do with permissions or something. The 3 sim from the router not working in a smartphone to tether, whereas another network SIM points at 3 rather than Huawei or Microsoft.
    I agree and the annoying thing is, I usually find Three slow to find out what causes some of their issues let alone fix them.
  4. MaxWellBewell Win User

    Xbox games not downloading using 4G Huawei AI Cube network

    Firstly, for everyone here who's sending in their console for repair or even buying a new one, I can almost 1000% say that it's not your console that's causing an issie, but the network settings on the Huawei cube.

    OP, give this solution a try. In your Xbox Network settings, go to advanced settings and change ypur DNS. For the lrimary DNS set it to 1.1.1.1 and for the secondary 1.0.0.1

    Give that a try and let us know if it fixes the download issue. All the best, cheers!
    i tried this mate it did not work for me. i tried a few different DNS but all failed
  5. Totlxtc Win User

    Xbox games not downloading using 4G Huawei AI Cube network

    Seems like a 3 ISP permissions issue. Thank you for all your work. They have pushed it back to Hwawei and I don't think its their problem.
  6. Yombi Win User

    Xbox games not downloading using 4G Huawei AI Cube network

    I had a same issue when i was in Germany, i bought a Sim card with unlimited internet and i cannot use with my Xbox. Then i called the store and there unlocked something remotly after that it's worked.
Thema:

Xbox games not downloading using 5G Huawei AI Cube network

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