Xbox games issue

Hi Gamer

Does this message perhaps come with an error code?

Hi!

This error occurs when there are problems with loading profile data. Try to clear the cache by holding down the power button for 10 secs and try again.

Thanks for reaching out!

you getting any error messages?

lets powercycle the console, steps can be found here: https://beta.support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

if its a no disc error or you dont known this game error then please go to settings then disc and blu-ray and clear storage then reboot the console as a hard reset powercycle.

next step would be to uninstall and reinstall games.

Hope this helps

Hi there, thanks for posting to the forms.

With regards to any game or DLC - it will be linked to the account that purchased it. If you no longer have that account, and you have a new one, you will have to purcahse games and content again. I don’t believe you can transfer purchases either - thats
just the way it is.

I think what you are saying with regards to gamepass is that you are frustrated you bought a game, and now it’s available on there? In which case I don’t see the issue, gamepass is a fairly new service and games getting added is a good thing, you may have
bought some, but you wont have bought others. It wouldn’t be a great service is only new games that were never sold before were added. New games are getting added to gamepass too like Gears 5, so the service is getting even better as time goes on. Sorry if
this wasn’t your point, and I mis understood.

Hi Gamer

Does this message perhaps come with an error code?

No