Xbox Games crash or won't restart

Hello. I'm having the same issue with Forza Horizon 4 (via Game Pass) - if I switch to another app, like Youtube, or if I turned off the console w/out quitting the game, when I go back in I get an error message about local saves being an issue and needing
to clear the local cache. When I do that and reboot, I got an E105 error the first two times, then last night and E102 error- both state that I need to reset the console. Which I've done, now three times. My guess is Forza Horizon 4 does not like to be
switched from that to something else as this is the third time it has happened.

I don't have a clue how to fix something like that, just wanted to add my experience in case someone else has had it too and either knows how to fix it, or just needed to see they weren't alone in this.

Thanks,

JD

:)

 

Xbox games crash or won't restart

Hey amadry,

Thanks for your post. It's recommended to perform a soft factory reset on your console to troubleshoot this. Here are the steps:

1. Enter Settings on the Xbox One
2. Choose System
3. Select Console Info
4. Select Reset Console
5. Select Reset console and keep my games & apps

This type of factory reset will not remove any items, so no installations will be needed after the reset. Be sure to have your account information available so there are no issues signing back in once the console is reset.

Let us know how this goes, thanks again.

 

Xbox games crash or won't restart

I have done this while on the phone with a representative. This does not work and its clearly an issue with the youtube tv app.

 

Hi
there,

Thanks for the reply! I recommend trying a
power cycle
of the console.

If the problem persists, try doing a
soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

 

Hello, today Xbox live was having some service alert, its about purchase and content usage



You can check the status here...

Xbox Live Service Status | Xbox Live Service Outage



Please be patient until the service return to normal working. Thanks for your understanding and patience...

 

Hi there,

just give you currently updates all services are up and running again.

thanks

shane

 

Hi, just a question. As it turned out, a soft reset after a power-cycle seemed to do the trick. My question is: If the services are unavailable, why was a power-cycle/soft-reset the only way to get them back if everything else seemed to be working? I
was on XBL, my network runs at 150GB upload/download and was at minimal load at the time of occurrence?

That just seems to be the standard answer, power-cycle/soft or hard reset but no one ever says WHY that is.

Thanks,

J. Diggs

 

Problema mesmo do jogo feche antes desligar consola...

 

Yes, that happened a number of times in the last week.