Xbox games crash or won't restart

amadry · Nov 5, 2018

I will play RDR2 or rocket league for a bit then switch to youtube tv. if I try to reenter either of those two games, the screen will go black and inevitably crash the system. I called support and they did not have a fix for this issue. Is this a bug
with the youtube tv app and if so, will this be fixed soon? Having to force quit apps and games is frustrating and should not be a sustainable fix going forward.

:)

kardevil2 · Nov 5, 2018

Xbox Games crash or won't restart

Problema mesmo do jogo feche antes desligar consola...

Paladin74 · Nov 5, 2018

Xbox Games crash or won't restart

Hi, just a question. As it turned out, a soft reset after a power-cycle seemed to do the trick. My question is: If the services are unavailable, why was a power-cycle/soft-reset the only way to get them back if everything else seemed to be working? I
was on XBL, my network runs at 150GB upload/download and was at minimal load at the time of occurrence?

That just seems to be the standard answer, power-cycle/soft or hard reset but no one ever says WHY that is.

Thanks,

J. Diggs

XBF Ezra G · Nov 5, 2018

Hey amadry,

Thanks for your post. It's recommended to perform a soft factory reset on your console to troubleshoot this. Here are the steps:

Enter Settings on the Xbox One

Choose System

Select Console Info

Select Reset Console

Select Reset console and keep my games & apps

This type of factory reset will not remove any items, so no installations will be needed after the reset. Be sure to have your account information available so there are no issues signing back in once the console is reset.

Let us know how this goes, thanks again.

amadry · Nov 6, 2018

Hey ,

Thanks for your post. It's recommended to perform a soft factory reset on your console to troubleshoot this. Here are the steps:

Enter Settings on the Xbox One

Choose System

Select Console Info

Select Reset Console

Select Reset console and keep my games & apps

This type of factory reset will not remove any items, so no installations will be needed after the reset. Be sure to have your account information available so there are no issues signing back in once the console is reset.

Let us know how this goes, thanks again.
Click to expand...

I have done this while on the phone with a representative. This does not work and its clearly an issue with the youtube tv app.

XBF Crystal P · Nov 2, 2018

Hey there amadry,

Thanks for the reply. I'm sorry to hear about the issue with the game crashing. If you are changing games or apps on the console, please ensure to follow the troubleshooting article:

How to close an app or game on Xbox One.

I recommend to try
uninstall and re-installing the app on the console.

Hope this helps.

XBF Crystal P

Hey there amadry,

Thanks for the reply. I'm sorry to hear about the issue with the game crashing. If you are changing games or apps on the console, please ensure to follow the troubleshooting article:

How to close an app or game on Xbox One.

I recommend to try
uninstall and re-installing the app on the console.

Hope this helps.

Paladin74

Yes, that happened a number of times in the last week.

JhonSnow777

Hello, today Xbox live was having some service alert, its about purchase and content usage

You can check the status here...

https://support.xbox.com/en-US/xbox-live-status

Please be patient until the service return to normal working. Thanks for your understanding and patience...

ShaneHepburn

Hi there,

just give you currently updates all services are up and running again.

thanks

shane

Paladin74

Hello. I'm having the same issue with Forza Horizon 4 (via Game Pass) - if I switch to another app, like Youtube, or if I turned off the console w/out quitting the game, when I go back in I get an error message about local saves being an issue and needing
to clear the local cache. When I do that and reboot, I got an E105 error the first two times, then last night and E102 error- both state that I need to reset the console. Which I've done, now three times. My guess is Forza Horizon 4 does not like to be
switched from that to something else as this is the third time it has happened.

I don't have a clue how to fix something like that, just wanted to add my experience in case someone else has had it too and either knows how to fix it, or just needed to see they weren't alone in this.

Thanks,

JD

Xbox games crash or won't restart