Xbox gamertag wont change, after I have been charged for the transaction.

If this is your first Gamertag change you will not be charged. Any changes to your gamertag after that will incur a charge.

Hi there Noah,

Thanks for the reply. I'm sorry to hear about the issue with not seeing the
gamertag change. After you confirm your new gamertag, the change is reflected across Xbox, and if there is an additional cost, the payment option associated with your Microsoft account is charged. You don't need to tell your friends that you've changed
your gamertag—their Friends lists will be updated automatically. Are you able to see the transaction for the gamertag change?

Let us know so we may be able to further assist you.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

The gamertag should be changed immediately. Let's check the transaction for the Gamertag change. Please sign in to https://account.microsoft.com/billing/orders, from there make sure that it's showing as "completed". Once done, try changing your Gamertag again, if you have been charged already you shouldn't pay again.

Please change it here: https://social.xbox.com/changegamertag

So what was your gamertag before?? Could it possible have been reported? If reported Xbox will force change the gamertag to something random. If you want to change it again you have to pay the charge to change it.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Let's check the transaction for the Gamertag change. Please sign in to https://account.microsoft.com/billing/orders, from there make sure that it's showing as "completed". Once done, try changing your Gamertag again, if you have been charged already you shouldn't pay again.

Please change it here: https://social.xbox.com/changegamertag