xbox gamertag vanished from my console

Discus and support xbox gamertag vanished from my console in XBoX on Consoles to solve the problem; Hi there Two days ago, after not being able tp enter FORTNITE (post its 6th edition update) I accidentally reset my console (with the 'KEEP MY GAMES'... Discussion in 'XBoX on Consoles' started by yair halperin, Sep 29, 2018.

  1. yair halperin
    yair halperin Guest

    xbox gamertag vanished from my console


    Hi there

    Two days ago, after not being able tp enter FORTNITE (post its 6th edition update) I accidentally reset my console (with the 'KEEP MY GAMES' option on).

    This has deleted my gamertag on the console. I am not being able to re-sign into it...

    What should I do??

    :)
     
    yair halperin, Sep 29, 2018
    #1
  2. Protein Trumps
    Protein Trumps Guest
    Flixster App

    its vanished from my Xbox 360...
     
    Protein Trumps, Sep 29, 2018
    #2
  3. Skinwalker XIII
    Skinwalker XIII Guest
    All purchases with Xbox video have disappeared...

    On the 8 April 14 Supernatural and The vampire Diaries vanished from my console, what is going on!?! Refreshing and signing in and out isn't fixing anything! Did they just suddenly remove them from Xbox Video or something!?!
     
    Skinwalker XIII, Sep 29, 2018
    #3
  4. XBF Diego M
    XBF Diego M Guest

    xbox gamertag vanished from my console

    Hey yair! Thank you for posting on the forums today. I'd be happy to help.

    Would you mind explaining what the cause of not being able to re-sign in is?

    Is there an issue with the email being used or the password?

    Let us know so we can better support you.

    Thank you!
     
    XBF Diego M, Sep 29, 2018
    #4
  5. yair halperin
    yair halperin Guest
    Hi

    Thanks!

    I really don't know, but I can tell you that there are more than one gamertag appearing on the console right now.

    The thing is, that I use the console at my mom's house, and it was always with that specific gamertag that has gone, and today I realized that there is another gamertag on another PC, at my Dad's house...

    This one was never in use on my xbox console, but is connected to the same MS account (I think it was created by default on the PC).

    At the moment, my previous gamertag (with the game money and all sorts of exstras from FORTNITE) is gone!!!!
     
    yair halperin, Sep 29, 2018
    #5
  6. XBF Diego M
    XBF Diego M Guest
    Hey yair,

    Every gamertag is associated to one email only for the most part to sign in. One Microsoft account cannot have more than one gamertag. Each account is completely individual from one another. You can link accounts through the Xbox Family settings, but every
    account has it's own unique email that was used or created during initial sign up.

    I would recommend going to
    Xbox Customer Support     to request a callback and speak to an agent specializing in Accounts that will do their best to help you recover the email that was associated to the gamertag that was lost.

    I hope this helps.
     
    XBF Diego M, Nov 3, 2018
    #6
  7. XBF Diego M Win User

    xbox gamertag vanished from my console

    Hey yair,

    Every gamertag is associated to one email only for the most part to sign in. One Microsoft account cannot have more than one gamertag. Each account is completely individual from one another. You can link accounts through the Xbox Family settings, but every
    account has it's own unique email that was used or created during initial sign up.

    I would recommend going to
    Xbox Customer Support     to request a callback and speak to an agent specializing in Accounts that will do their best to help you recover the email that was associated to the gamertag that was lost.

    I hope this helps.
  8. yair halperin Win User

    xbox gamertag vanished from my console

    Hi

    Thanks!

    I really don't know, but I can tell you that there are more than one gamertag appearing on the console right now.

    The thing is, that I use the console at my mom's house, and it was always with that specific gamertag that has gone, and today I realized that there is another gamertag on another PC, at my Dad's house...

    This one was never in use on my xbox console, but is connected to the same MS account (I think it was created by default on the PC).

    At the moment, my previous gamertag (with the game money and all sorts of exstras from FORTNITE) is gone!!!!
  9. XBF Diego M Win User

    xbox gamertag vanished from my console

    Hey yair! Thank you for posting on the forums today. I'd be happy to help.

    Would you mind explaining what the cause of not being able to re-sign in is?

    Is there an issue with the email being used or the password?

    Let us know so we can better support you.

    Thank you!
  10. Protein Trumps Win User

    Flixster App

    its vanished from my Xbox 360...
  11. jayRichards3 Win User

    The Division has just disappeared

    Thanks , I can see the purchase in my history [MS] just don't understand why the game would vanish from my console that is unless it vanished due to some other system update. Still not resolved but will try what you have suggested , thanks
Thema:

xbox gamertag vanished from my console

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