Xbox Gamertag change didn't work but still charged me.

Discus and support Xbox Gamertag change didn't work but still charged me. in XBoX Accessibility to solve the problem; I have been trying to change my Gamertag for three days now to no avail. In total I paid twice and got refunded once (I'm going to apply for a second... Discussion in 'XBoX Accessibility' started by KaloyanMilenNikolov, Jan 14, 2022.

  1. KaloyanMilenNikolov
    KaloyanMilenNikolov Guest

    Xbox Gamertag change didn't work but still charged me.


    I have been trying to change my Gamertag for three days now to no avail. In total I paid twice and got refunded once (I'm going to apply for a second refund now). I contacted Microsoft through chat and through the phone and they couldn't help me.

    I am trying to change my "Xbox games that don't support the new gamertag system and all Xbox 360 experiences" (15 characters) Gamertag. I am fine with my "Xbox One console and Xbox apps" (12 characters and a # suffix) Gamertag.
    When I try to do it through the browser, I gives me an error message "You already own that gamertag, if you’re happy with it you don’t need to make any changes." since I first need to enter my Gamertag with the suffix (which I don't want to change). When doing it from my Series S, after it charges me I get a message "Sorry, something went wrong. Try your gamertag again." and the gamertag doesn't change.

    If the explanation wasn't clear, currently my 2 gamertags are:
    Sleepy#4567 - Xbox One console and Xbox apps
    Sleepy4567 - Xbox games that don't support the new gamertag system and all Xbox 360 experiences

    I've been trying to set them to:
    Sleepy#4567 (or any other number it assigns me) - Xbox One console and Xbox apps
    SleepyEldrazi - Xbox games that don't support the new gamertag system and all Xbox 360 experiences

    Is the only way to only change my "Xbox 360 experiences" Gamertag to buy 2 gamertag changes (in order to change both tags twice and get what I want)?

    :)
     
    KaloyanMilenNikolov, Jan 14, 2022
    #1
  2. MARKwat5116 Win User

    Xbox Gamertag change didn't work but still charged me.

    Apparently they have disabled that feature.. Give been trying to change my pic as well
  3. kyle_m4496 Win User

    Gamertag change didn't worked

    Hi Jérôme. My name is Kyle and I'm an independent advisor.

    Sometimes, it can take a couple of days for your gamertag change to take effect across Xbox services.

    In the meantime, you can try restarting your Xbox, and removing and re-adding your profile to your console to see if the gamertag updates.

    Press the Xbox button to open the guide.
    Select Profile & system > Settings > Account > Remove accounts.
    Select Profile & System > Add or switch > Add new.

    If it doesn't change within 48 hours, contact Xbox Support: https://support.xbox.com/contact-us
  4. FreelanceChunk1 Win User

    Account hacked years ago and profile deleted

    Thanks I'll try that soon. I know I didn't create a new one over my old. I was playing my 360 regularly and one day I tried to login and it didn't work. There were some small charges made to my account which I was reimbursed for but I still didn't have
    access to my gamertag while trying to login to Xbox live. The first gamertag that replaced it isn't even the one that is connected to this profile. So I have no idea how many times its even changed.
  5. iPennyUnwise Win User

    Xbox Gamertag $10

    Yes you get one freebee if you will on changing your gamertag. I changed mine a few years ago and waited a year and then tried to change it again and it didn't charge me. But unfortunately in your case if you wanted to change it back it would be $10.
  6. DeniqL Win User

    I bought a gamertag change and it charged me and didn't change my name.

Thema:

Xbox Gamertag change didn't work but still charged me.

Loading...

  1. Xbox Gamertag change didn't work but still charged me. - Similar Threads - Gamertag change didn't

  2. How do I change my Xbox gamertag with no issues?

    in XBoX Accessibility
    How do I change my Xbox gamertag with no issues?: I tried to change my gamertag and paid for it, but after the payment went through, an error message popped up saying to try again. It took me back to the gamertag change page. I got charged $10,...

  3. Country is locked to US when I try to change gamertag

    in XBoX Accessibility
    Country is locked to US when I try to change gamertag: Hello! Recently I tried to change my Xbox gamertag but when I try to, the country is locked to the United States, and it won't let me change it. I've looked all over the forums and tried...

  4. My Xbox gamertag didn't change but I paid?

    in XBoX Accessibility
    My Xbox gamertag didn't change but I paid?: Hi; question is in the title. I had my username but I really didn't like it. So I changed it for $9.99 and thought everything was good. But when I looked to see if it changed, I saw that it...

  5. Hiya can I change my gamertag for free this once as i didn't choose my it coz I've just...

    in XBoX Accessibility
    Hiya can I change my gamertag for free this once as i didn't choose my it coz I've just...: Hiya can I change my gamertag for free this once as i didn't choose it coz I've just only brought this account 4255addd-2661-4f2e-88ce-8eed063fdf7f

  6. I bought a gamertag change but my gamertag didn't change, so I bought another assuming I...

    in XBoX Accessibility
    I bought a gamertag change but my gamertag didn't change, so I bought another assuming I...: I bought a gamertag change but my gamertag didn't change, so I bought another assuming I wasn't charged for the first but I was. How can I get a refund for one of them?...

  7. My Gamertag didn't change after paying to change it (still shows my old one on top of my...

    in XBoX Accessibility
    My Gamertag didn't change after paying to change it (still shows my old one on top of my...: So I just paid to have my gamer tag changed but instead I got what seems like two different gamer tags on top of each other with my old one being on top and the new below. I want to get rid of the...

  8. Gamertag change didn't worked

    in XBoX Accessibility
    Gamertag change didn't worked: Hi, I just tried to change my old gamertag with the free change but after confirming the change, my old gamertag was back (no change) and I do not have the free change anymore... Is it possible...

  9. I changed my gamertag but it didn't change on my profile.

    in XBoX on Consoles
    I changed my gamertag but it didn't change on my profile.: So I changed my gamertag from Isk4182 to Fortfire304 and in my games, when I play them, it shows Fortfire304, which is correct. But when I go onto my xbox profile it still says Isk4182. Can anyone...

  10. I paid for the gamertag, but it didn't change.

    in XBoX Accessibility
    I paid for the gamertag, but it didn't change.: Hello, I paid the amount of 10 euros to change my gamertag, but it did not change. Order number: [mod removed] Acquisition date: Thursday, June 8, 2023 The email address of the account...