Xbox gamepass ultimate is giving out realms plus subscriptions but my code isn’t working

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello EatARaccoon how are you?

I am very sorry that the code you redeemed is not working.

I recommend you contact Xbox support to see what's going on.

Please enter this link where you can contact support, the option is in green on the right, written contact us.

https://support.xbox.com/contact-us/

Since you're Ultimate, every code after (Gold, GamePass, GamePass PC..) gives you "coins" for your subscriptions and be convert in Ultimate time. An 3 months PC code in that case will give 2 months of Ultimate. Enjoy !

When you add the code watch what It says sometimes like happeneed to me they add an extra month

And fyi gamepass ultimate gives an one time upgrade plus 1month to the remainder of your current subscription so if yiu have 2years 11months you get 3years of gamepass one time

When I type in the code it says I already own it and that is because I accidently cancelled my subscription for xbox gamepass ultimate and do whenever I try to redeem the code I can't anymore and I'm just trying to figure out how to resubscribe to the subscription but nothing is working.

So my regular subscription will just continue after the 6 months is up?

No. If you already had xbox live gold then when you add an xbox gamepass ultimate subscription (which includes Xbox live gold) it upgrades your existing Xbox live gold subscription to gamepass ultimate (hence why your gold subscription "disappeared")

So lets say for example before you added the gamepass ultimate subscription you had 6 months of xbox live gold left. When you added the 6 month gamepass code youd essentially now have 12 months of gamepass ultimate in this above example.