Xbox gamepass subscription problem

the problem is his husband and the only one to have an xbox gamepass subscription

he would have liked to add the 3rd console to the subscription but it is not possible

Thank you, it turned out that the cause was my Microsoft Store account was different, when I replaced it, the problem was resolved, thanks for your help.

Hi Indra A
My name is Rishabh, I hope you are doing great out there. I’m happy to help you with your question.

If you're seeing prices in US currency for Xbox Game Pass even though your Microsoft account is set to the Japan location, there could be a few reasons for this discrepancy. Here's what you can do to resolve the issue:

1. Check Region Settings:

Ensure that your Microsoft account's region settings are correctly set to Japan. To do this:
Go to the Microsoft Account website (account.microsoft.com) and sign in.
Access the "Your Info" section and confirm that your location is set to Japan.

2. Restart the Store App:

Sometimes, the Microsoft Store app might not update immediately. Close the app and then reopen it to see if the currency updates to Japanese Yen.

3. Check Xbox App:

If you're trying to subscribe via the Xbox app, ensure that the app is also reflecting the correct region settings. Sign out and sign back in if needed.

4. Use Xbox Website:

Instead of using the Microsoft Store app or Xbox app, consider subscribing through the Xbox website (www.xbox.com) using a web browser. The website might provide accurate regional pricing.

I hope this helps! Let me know if you have any other questions.

Thanks and Regards
Rishabh Sohal

I logged in and took a look at my services and subscriptions. I was surprised to see OneDrive listed along with the services I do subscribe to, xbox live and xbox gamepass. The Onedrive section says I pay a reoccurring subscription of $9.99 a month. I never
subscribed to that, so I clicked on the manage link in the onedrive section. Instead of my onedrive subscription displaying, my xbox gamepass subscription is displayed. I try to access my onedrive subscription many times, and always the gamepass subscription
pops up. Hovering over the link, I can see the the URL to the onedrive subscription and the URL to the gamepass subscription both point to the gamepass subscription. Thinking that this is just an error on the site, I replace the section of the url that says
gamepass with onedrive, and finally I'm in the onedrive subscription section! I cancel my subscription to onedrive, and then return to my services and subscriptions....and gamepass has now been canceled! I tried all of this using Edge and Chrome. What is going
on!

There doesn't seem to be a category for an issue like this, so I hope someone can direct me where to go with this problem.

Thank you

Looks like a bug in the website, if you canceled it and the result was the gamepass canceled so looks like a bug in the website. So that value that appears in not the onedrive but the gamepass. The best with contact the support like was said above, and see
if you can get back the gamepass trough the support chat.

Okay,

You won't have Gamepass.

Gamepass is a subscription that provides access to a library of games that can be played without purchasing them. Similar to Netflix.

While "Gamepass Ultimate" provided access to that same library and also gives access to Xbox Gold and EA Play.

Ea Play is also like gamepass that offers their own game library that can be accessed while the Subscription is active.

With Gamepass Ultimate, you'll have Gold, Gamepass, and Ea Play all in one Subscription.

However, what you purchased (Xbox Live) is Xbox Gold. This is a subscription that provides access to online gaming.

It is not Gamepass so if you are looking for an active Gamepass after redeeming that 12-month Subscription, Gamepass will not show but Xbox Live or Xbox Gold should show.

Is that showing up at all?