Xbox game store purchase without product

Hello @SittingDuck25, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

@BallisticInsane: The problem isn't the developer's fault, for once, it is that the developer is simply asking for proof of game purchase via the product key with no further instructions of how to obtain proof if the game was purchased online.

that being said if the games are purchased @ a store there would not be a problem.

Since the games are purchased @ the XBOX Live store we have no proof of purchase besides being able to play the game.

I am having the same issue with the same above mentioned. In the future i would guess we need not to purchase games thru Xbox live or a product key be provided.

message from Square Enix: In order to register a game or a SQUARE ENIX product, please insert here your registration code. You can find your code in either the game manual or the leaflet found in your game box.

The game cannot be purchased from the Microsoft Store/Xbox Store. It can only be purchased from an Xbox 360 or from the Xbox 360 marketplace website here https://marketplace.xbox.com/en-GB/Product/Left-4-Dead-2/66acd000-77fe-1000-9115-d802454108d4.

Hi, RT! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Unfortunately, Microsoft does not accept returns for items not purchased on the Microsoft Store. For your reference, the following information has been quoted from the Microsoft Store's return policy FAQ:

- "Does the Microsoft Store return policy only apply to items purchased at Microsoft Store?"

"Yes, Microsoft Store’s return policy only applies to products purchased from us. Microsoft does not accept returns of Microsoft products (or any other products) purchased from another retailer."

Source - https://www.microsoft.com/store/b/returns

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Best regards.

Hi Adam

First of all, since you are on a PS, you may need to reach out to them since PS store and Xbox store are two different/separate store platforms.

Since you purchase it through PS store, they can validate or confirm your purchase in that case.

You may refer here: https://www.playstation.com/support/games/troub... and look for "Can’t find a game purchased from PlayStation Store"

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.