Xbox game sign in issue

keane  · Aug 28, 2022

When I try to sign into an Xbox game it asks me to sign in with my profile. When I use my profile it doesn’t work or tells me to retry. I have two accounts and have tried signing in with both of them and have still had the problem. I have restarted my games, Xbox, and even tried syncing my controller to my Xbox yet I am still unable to play games like Fortnite, Gta and others that require you to sign into your profile. Is anyone else having this problem? And how can I fix it? This has only happened today and I have never had this problem before.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Keane

Is this happening only when you try to sign in fortnite or basically with every game in your console?

Can you test with another profile in your console to see if you the same error happens?

When you said restarted your console, do you mean power cycling it?

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again
----
If you already tried that, may I know if you can use a different wifi network?
For example sharing mobile data via wifi hotspot and connect your console in that way

ggrafggrrrrr

I'm having the same problem and I do have a gold account...

Christopher Revoredo

Hi there Red welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I suggest uninstalling the app completely! Everytime that it tried to give me a hard time I do this and it works wonders! Here are the steps!

https://www.techadvisor.com/how-to/windows/remo...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

Mister Quimby

Hey there ggrafggrrrrr!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

GrowlingYapper

You don't seem to have a gold account that could be the problem.

Xbox game sign in issue