Xbox game share isn't working completely

Hi RobJerry

We just need a little more information before we can advise you.

When you say the console came with a game pre-installed, was this a second-hand console? I ask this because new console that are bundled with games usually get a physical copy or a code card in the box. You would then need to redeem this code on your account before they can be downloaded. I've not heard of new consoles coming with games pre-installed.

Let us know and we will see if we can help.

Hello Shad, this is Manuela. I'm an Independent Advisor and community user like you
Not a Microsoft employee.

Keep in mind that game sharing outside the same house is considered as breaking Microsoft terms and conditions

In case you want to know how game sharing works feel free to visit the next article
https://support.xbox.com/help/hardware-network/...

I checked and we are game sharing fine. I also have tried doing a hard reset and removing his account and re adding you. I don't know what else to do.

Hello @Dakashi, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe you have but a little issue with changing profiles on your console. Therefore, you will only need to follow those simple steps that I will provide you with and your issue should be fixed.

The first step you will need to follow is to ensure that your home console is set up correctly, so please follow the link bellow:

Designate a home Xbox | Xbox Support

After you make sure that the account you have the game o is set up correctly please sign out or switch profile, then sign in with the account that does not own the game.

The second step is to make sure that you are signed in with two different profiles.

Please make sure that the profile that does not own the game is the one signed in on the console you made the home xbox. As for the account that owns the game can be signed in on the other console.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello HandsomeJack300, try following the procedures in the link below and the Support video to see if you have your accounts set up correctly as primary on each console.

How home Xbox and game sharing work

https://support.xbox.com/en-HK/help/hardware-ne...

Designating Your Home Xbox For Sharing

https://www.youtube.com/watch?v=_ZTN8w519PQ&t=4s