Xbox game purchase problem

zooz 2428 · Dec 16, 2019

Two days ago, I made a purchase for an Xbox one game through Microsoft Store, but an error message appeared, I honestly don’t remember what it said exactly. Then I received a
message from the bank confirming my payment. The problem is that after the purchase I changed the block number in my payment information, and I received another message from the bank saying that I paid again (I have paid twice for the same item). The second
problem is that I haven’t received the game yet, I waited for 2 days but it doesn’t appear in my purchases list. I have removed my debit card from my account, just in case so I don't get charged again. I have contacted the support team, they said that the
purchase is pending, and I need to add a payment method to pay again. I honestly don't know what to do, can anyone help me solve this problem?

:)

G v zauBerBerg

Hi zooz 2428,

sorry to hear and sorry to say in this help forum most of us are users like you and we recommend always contact support in case of problems with orders and payments at the below link:

https://support.xbox.com/en-US/

then you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

Billing & accounts
see other option -> payments and billing
show contact options
choose the way of contact that you prefer (chat or call)

Hope this helps

[ A J ]

Hi, Kristi! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

As part of the "Free Play Days" perk, users with an active subscription to Xbox Live Gold or Xbox Game Pass Ultimate were able to play Far Cry 6 for free, only from Thursday, August 4 at 12:01 a.m. PDT until Sunday, August 7 at 11:59 p.m. PDT.

If you'd like to keep playing this game, I'm afraid you'd need to purchase it.

______________________

Please let me know if you have any other questions.

Best regards.

LedRush

I am having the same problems. I cannot purchase Xbox 360 games on my Xbox One X or my PC whether or not they are free, but there are no problems in purchasing Xbox One games.

SILVA CITY 10

Understand that it does not benefit from the Xbox store

HassanB

"Copy disks" are against the XBOX Live Terms of Service. Modifying your XBOX 360 to play these types of disks will get your XBOX 360 console banned.

We are not able to help you with any sort of questions in regards to this.

Thanks.

Xbox game purchase problem