Xbox game progress keeps dissapearing

Discus and support Xbox game progress keeps dissapearing in XBoX Games and Apps to solve the problem; Numerous games, numerous times all progress in certain games just completely disappears, ie Assetto Corsa, Sky Force reloaded to name a couple.... Discussion in 'XBoX Games and Apps' started by Nitro BNutter, Jan 9, 2022.

  1. Xbox game progress keeps dissapearing


    Numerous games, numerous times all progress in certain games just completely disappears, ie Assetto Corsa,

    Sky Force reloaded to name a couple. Deleting local only in the hope the cloud restores your progress, ye it just does not work

    Play games for hours and hours over numerous weeks.

    Come back to play game again, all progress lost start again from beginning, wonderful. No thanks.

    Xbox cloud save system is unfit for the purpose as we have zero control over anything and when it breaks which bit does far to often, well makes gaming a pointless and thankless pastime and thousands and thousands of pounds completely wasted on games we cannot play because there is no way to securely back up our progress ourselves.

    Fix it, or lose your players.

    :)
     
    Nitro BNutter, Jan 9, 2022
    #1
  2. XBF-JoannaDark Win User

    Xbox game progress keeps dissapearing

    Hello Nitro BNutter,

    I am going to be taking over this issue and do my best to see if we can find a solution. To further investigate things let's file a bug in the following format.

    Submitting a bug through the Xbox App

    1. Navigate to the top right of the application and select your gamerpic icon
    2. Select “Feedback” in the drop-down menu
    3. Select “Report a problem
    4. Click "Give new feedback"
    5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary
    6. Category should automatically be selected.
    7. Once complete, post the title of the bug report along with the submission date in this thread
    Thank you
  3. Nitro BNutter Win User

    Xbox game progress keeps dissapearing

    Hi Dom Thanks for coming back to me. I really need my 'Sky Force Reloaded'
    save restoring from any cloud system back up Microsoft may have as of
    the 6th January 2021 to be safe of any timezone differences, if that is
    at all possible. That has lost many many hours of play time building it
    up for completion which require many playthroughs on each stage. To have
    it all disappear from both cloud and locally in this way and have no
    way to recover is immensely off putting, not just this game but any
    game. I have looked at starting it again but in all honesty after
    running the first leveI through a few times as much as I like the game I
    really cannot enjoy it in the same way as before and knowing the same
    can just occur again at any time. It is not really feasible. It is funny
    even the games leader board scores appear to have disappeared as though
    the leader boards feeds from the games saves.

    The
    fact this issue appears to wipe out a game's save in both locations
    really shouts account or xbox live system issue which is another
    consistent factor. There were no network issues on my end at the time. I
    was not disconnected from Xbox Live when it occurred and other devices
    within my house had no internet or network related issues.

    I have seen others complain of similar issues so I know I am not the only one.
  4. Nitro BNutter Win User

    Xbox game progress keeps dissapearing

    Hello ,

    Thank you for reaching out to us about your issue!

    We have a few questions that will help us better investigate the issue:

    - When you are launching the games, are there any error codes associated with the missing game saves?

    - Is this an issue that has started recently after an update or is this something that has been happening for a while?

    - Where are your games located? Are they stored on your console or an external drive?

    - Does your console have any networking issues currently?

    Looking forward to hearing back!

    Thank You,

    XBF Dom
    No error codes, just progress gone, games load as though it has never been played before. Drop to home and quit game, manage game and see a save. Restart game no progress. Recycle xbox power, no progress still. Clear cache, redownload profile no progress. Delete local save no progress and no synch attempt. There is no way to fix the issue other than to allow us to securely back up saves somewhere and saying otherwise is burying the problem.

    Issue been going on for years on multiple occasions. Never used to be an issue on xbox 360, it is an issue on Xbox one, one X and series X.

    External drive depends on which Xbox I play on, happens whether an external drive is used or not and is fairly irrelevamt anyway as saves are only ever stored on the system drive and cloud, this is all xbox system allows for save storage.

    No networking issues.

    All past complaints have simply fallen on deaf ears and when I query the sanity of zero user control for a secure backup location of saves including a Microsoft platform hosted save vault that permits user control, well it is insulting to be honest, the stigma of the reasons why Xbox/Microsoft justify having full control over saves and leaving it as is with only a single synched copy in system and cloud and nothing more which just fails so many times just kicks in and your accused of being a cheater for wanting anything else.

    Maybe there is a limit in how many saves the xbox can host I have a lot of games.

    What ever is happening there is an abject failure in the current xbox one onwards save system that is destroying the point of playing.
  5. XBF - Dom Win User

    Xbox game progress keeps dissapearing

    Thank you for the update!

    Reading that you've had this issue consistently between three console generations is helpful. Thank you. We're going to investigate this issue and we'll provide you with updates as they are received. Based on the information you've provided; it sounds like this issue can either be related to your account or your network as those are the only consistent factors.

    Have you had the same issue with multiple accounts?

    Let us know,

    XBF Dom
  6. XBF - Dom Win User

    Xbox game progress keeps dissapearing

    Hello Nitro BNutter,

    Thank you for reaching out to us about your issue!

    We have a few questions that will help us better investigate the issue:

    - When you are launching the games, are there any error codes associated with the missing game saves?

    - Is this an issue that has started recently after an update or is this something that has been happening for a while?

    - Where are your games located? Are they stored on your console or an external drive?

    - Does your console have any networking issues currently?

    Looking forward to hearing back!

    Thank You,

    XBF Dom
Thema:

Xbox game progress keeps dissapearing

Loading...
  1. Xbox game progress keeps dissapearing - Similar Threads - game progress keeps

  2. Changing xbox account emails without resetting progress for games

    in XboX Insiders
    Changing xbox account emails without resetting progress for games: I know that upon creating an xbox account that you tie it to an email. The problem with this is that, at least for children growing up, those xbox accounts use their parents' emails to make sure...
  3. If I sell XBox console can I keep progress on games?

    in XBoX Games and Apps
    If I sell XBox console can I keep progress on games?: This is probably a silly question (sorry in advance!). I want to sell my son’s Xbox S console, but he wants to keep all his cars on Forza Horizon. He has an Xbox account so I assume everything is...
  4. If I reset my console while keeping games and apps, will my save progress be deleted?

    in XBoX on Consoles
    If I reset my console while keeping games and apps, will my save progress be deleted?: Hello, Recently I had error E106. Downloaded and tried the offline system update OSU1 but had no luck, instead error E102 came up. I haven't tried to reset the console yet because i'm worried...
  5. Game keeps stopping the download progress, stuck at 0b/s

    in XBoX Games and Apps
    Game keeps stopping the download progress, stuck at 0b/s: I've had my PC gamepass for two days now and for two days I've been trying to resolve this problem. I've been trying to download Lies of P through the gamepass access, but everytime its making...
  6. Do you keep game pass progress if you buy the game?

    in XBoX Games and Apps
    Do you keep game pass progress if you buy the game?: I’ve been playing Skyrim on GamePass,. If I buy the game and then cancel game pass later, will I keep all my progress in the game? Also, does the edition make a difference? The Gamepass version...
  7. I keep losing my game progress.

    in XBoX Games and Apps
    I keep losing my game progress.: I’ve lost 10+ hours on psychonauts 2 and even with my ultimate subscription I can’t seem to restore my progress. Can anyone help? cfff541c-9be3-46ec-b3cd-2345c833f42b
  8. Would "Reset this Xbox but keep games and apps" remove my game progress?

    in XBoX Games and Apps
    Would "Reset this Xbox but keep games and apps" remove my game progress?: If I needed to use the "Reset this Xbox but keep games and apps" does it wipe my game data, for example would I still be able to access my Minecraft world 5404e0a7-be18-4386-8583-bc7751fbd7b4
  9. If I delete Xbox one account from Xbox and redownload do I keep all game progress ect.

    in XBoX on Consoles
    If I delete Xbox one account from Xbox and redownload do I keep all game progress ect.: i can't sighn into my Xbox one account it just says sorry try again later. If I deleted the account from the Xbox and redownloaded it would I keep everything I had on games ect...
  10. Can i uninstall an game on xbox and keep my saves and progress?

    in XBoX Games and Apps
    Can i uninstall an game on xbox and keep my saves and progress?: if i uninstall a game to free up storage, will i lose all saves, add-ons and progress in the game , online or campaign? etc. therefore if i reinstall the game in the future, no matter how long,...