Xbox game progress keeps dissapearing

Hello Nitro BNutter,

I am going to be taking over this issue and do my best to see if we can find a solution. To further investigate things let's file a bug in the following format.

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your gamerpic icon
   
2. Select “Feedback” in the drop-down menu
   
3. Select “Report a problem”
   
4. Click "Give new feedback"
   
5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary
   
6. Category should automatically be selected.
   
7. Once complete, post the title of the bug report along with the submission date in this thread
   

Thank you

Hi Dom Thanks for coming back to me. I really need my 'Sky Force Reloaded'
save restoring from any cloud system back up Microsoft may have as of
the 6th January 2021 to be safe of any timezone differences, if that is
at all possible. That has lost many many hours of play time building it
up for completion which require many playthroughs on each stage. To have
it all disappear from both cloud and locally in this way and have no
way to recover is immensely off putting, not just this game but any
game. I have looked at starting it again but in all honesty after
running the first leveI through a few times as much as I like the game I
really cannot enjoy it in the same way as before and knowing the same
can just occur again at any time. It is not really feasible. It is funny
even the games leader board scores appear to have disappeared as though
the leader boards feeds from the games saves.

The
fact this issue appears to wipe out a game's save in both locations
really shouts account or xbox live system issue which is another
consistent factor. There were no network issues on my end at the time. I
was not disconnected from Xbox Live when it occurred and other devices
within my house had no internet or network related issues.

I have seen others complain of similar issues so I know I am not the only one.

Hello ,

Thank you for reaching out to us about your issue!

We have a few questions that will help us better investigate the issue:

- When you are launching the games, are there any error codes associated with the missing game saves?

- Is this an issue that has started recently after an update or is this something that has been happening for a while?

- Where are your games located? Are they stored on your console or an external drive?

- Does your console have any networking issues currently?

Looking forward to hearing back!

Thank You,

XBF Dom

No error codes, just progress gone, games load as though it has never been played before. Drop to home and quit game, manage game and see a save. Restart game no progress. Recycle xbox power, no progress still. Clear cache, redownload profile no progress. Delete local save no progress and no synch attempt. There is no way to fix the issue other than to allow us to securely back up saves somewhere and saying otherwise is burying the problem.

Issue been going on for years on multiple occasions. Never used to be an issue on xbox 360, it is an issue on Xbox one, one X and series X.

External drive depends on which Xbox I play on, happens whether an external drive is used or not and is fairly irrelevamt anyway as saves are only ever stored on the system drive and cloud, this is all xbox system allows for save storage.

No networking issues.

All past complaints have simply fallen on deaf ears and when I query the sanity of zero user control for a secure backup location of saves including a Microsoft platform hosted save vault that permits user control, well it is insulting to be honest, the stigma of the reasons why Xbox/Microsoft justify having full control over saves and leaving it as is with only a single synched copy in system and cloud and nothing more which just fails so many times just kicks in and your accused of being a cheater for wanting anything else.

Maybe there is a limit in how many saves the xbox can host I have a lot of games.

What ever is happening there is an abject failure in the current xbox one onwards save system that is destroying the point of playing.

Thank you for the update!

Reading that you've had this issue consistently between three console generations is helpful. Thank you. We're going to investigate this issue and we'll provide you with updates as they are received. Based on the information you've provided; it sounds like this issue can either be related to your account or your network as those are the only consistent factors.

Have you had the same issue with multiple accounts?

Let us know,

XBF Dom

Hello Nitro BNutter,

Thank you for reaching out to us about your issue!

We have a few questions that will help us better investigate the issue:

- When you are launching the games, are there any error codes associated with the missing game saves?

- Is this an issue that has started recently after an update or is this something that has been happening for a while?

- Where are your games located? Are they stored on your console or an external drive?

- Does your console have any networking issues currently?

Looking forward to hearing back!

Thank You,

XBF Dom