Xbox game pass ultimate wont cancel

Hello did you add the game pass ontop of the ultimate gamepass??? They cancel each other out it wont let you stack like that.

You would be best placed to create your own thread.

If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

You can cancel your Game Pass Ultimate membership at any time, and you will
continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends

To clarify a little further, if he bought the $1 promotion it was for Game Pass Ultimate, not just Game Pass. Game Pass Ultimate includes Gold and Game Pass so if you already have a subscription for those when you purchase Ultimate, the remaining subscription
you have is cancelled and upgraded to Ultimate as well (meaning he would have had Game Pass Ultimate through December). By cancelling Game Pass Ultimate, it would have also cancelled his Gold.

Purchasing Xbox Game pass Ultimate, cancels your gold membership and game pass membership, and replaces it with ultimate which includes both gold and game pass.

Once you activated the Game Pass Ultimate your Xbox Live Gold was converted to Game Pass Ultimate time. If you cancelled Game Pass Ultimate, then you lose your Xbox Live Gold that was converted.