Xbox Game Pass Ultimate Sign-Up Down

Hello Brian1_353,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Are you still having issues subscribing to Xbox Game Pass Ultimate? If yes, we recommend you to contact live support for assistance. Please follow the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

It sounds like you signed up for Game Pass Ultimate, if this is the case when you cancelled it you would have lost your Xbox Live Gold as well, since when you sign up to Game Pass Ultimate it combines any Xbox Live Gold and Xbox Game Pass into the one
subscription.

Hi Lazlo,

Thanks for coming ot the forums. If it is your first time signing up for the ultimate game pass, all time you got on Xbox live gold/game pass for console or PC will be converted. So if you have gold and game pass till may of next year, with Ultimate you
will have it until May of 2021 plus whatever you sign up for on the ultimate.

Here is a
FAQ on Ultimate game pass. Hope this helps.

Thanks,

Brad

Hi

You would have needed to do the following

If I no longer want Xbox Game Pass Ultimate, can I go back to Xbox Game Pass for Console or Xbox Live Gold?

You can cancel Xbox Game Pass Ultimate by signing to your account, and sign up again for Xbox Live Gold or Xbox Game Pass for Console.

I love my Ultimate game pass, But if you want to change back You can cancel Xbox Game Pass Ultimate by signing in at www.xbox.com/accounts,
and sign up again for Xbox Live Gold or Xbox Game Pass for Console. Here is the link with all the info https://beta.support.xbox.com/help/...age-subscriptions/xbox-game-pass-ultimate-faq