Xbox Game Pass Ultimate Promotional Offers not been received by email.

I bought the £1 XB GPU on Monday 2nd December and I am yet to receive any information on where the spotift premium and discord codes are. I am aware that the EA access is XB exclusive and I'm on PC. I have a 360 but im sure thats too out of date for the
Game Pass. I have searched the forums and contact support can only suggest calling and I prefer email. It's been 10 days already as someone has suggested and it will be 10 business days tomorrow. My friend also said it's 10 days so I'm concerned if it will
ever arrive.

:/

:)