Xbox Game Pass Ultimate Perks not appearing on my account

Wanetta Monette · Feb 20, 2025 at 10:33 AM

Hello everyone,

I've recently encountered an issue where the Xbox Game Pass Ultimate Perks are not appearing on my account. I've been subscribed for a while, and everything was working fine until now. I've already tried restarting my console and logging out and back into my account, but unfortunately, the perks are still missing.

Has anyone else experienced this problem? If so, were you able to resolve it, and how? Any help or suggestions would be greatly appreciated!

Thank you in advance for your assistance.

:)

DavCL

Hi. I have tried using different devices and networks and still have the same issue. According to the advert this perk is available in the UK and appears on my perks page via my ultimate game pass. All other perks on the page works.

Fl0ydPinkert0n

Oh i forgot, so i am a parent and under my account since i don't have any restrictions then it does allow it but I'm unable to do it on my childs account. To be clear the gift is available on both accounts separately

I'm honestly not sure because to my knowledge there hasn't been a "perk" for Forza Horizon 4 from Game Pass Ultimate.

https://www.xbox.com/xbox-game-pass/perks

https://news.xbox.com/en-us/2020/03/18/introducing-xbox-game-pass-ultimate-perks/

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues with your perks not showing on your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check for Xbox updates. Go to Settings > System > Updates > Update console.

And then check your subscription status. Kindly verify that your Xbox Game Pass Ultimate subscription is active and in good standing. Go to https://account.microsoft.com>; Services and subscription.

If none of the above steps work, please reach out to Xbox Support: https://support.xbox.com/en-US/contact-us for further assistance regarding this matter.

Thank you for your cooperation and have a great day!

Lee.L - MSFT

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on Game Pass, and I understand your confusion.

According to your description, I found that your problem is basically the same as that in another thread. You can refer to the reply method in that thread, which will help you:

Game Pass Ultimate not applying to my account after renewal - Microsoft Community

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. It is not appearing to you in the perks as it is not a current perk for subscribers, from time to time perks change and at the moment the discord nitro is not part of the perks for ultimate game pass subscribers.

* Thank you in advance for contacting, I hope this can help you.

Xbox Game Pass Ultimate Perks not appearing on my account