Xbox Game Pass Ultimate perks not appearing in my account

Kelly Holland1 · Mar 9, 2025 at 11:32 PM

Hello everyone,

I hope someone can help me with an issue I'm facing. I recently subscribed to Xbox Game Pass Ultimate, but I've noticed that the perks that are supposed to come with the subscription are not appearing in my account. I've tried logging out and logging back in, but nothing seems to work.

Has anyone else experienced this problem, and if so, how did you resolve it? Is there a specific setting I might be missing, or would it be best to contact support directly? Any advice would be greatly appreciated!

Thank you in advance for your help!

:)

DavCL

Hi. I have tried using different devices and networks and still have the same issue. According to the advert this perk is available in the UK and appears on my perks page via my ultimate game pass. All other perks on the page works.

Fl0ydPinkert0n

Oh i forgot, so i am a parent and under my account since i don't have any restrictions then it does allow it but I'm unable to do it on my childs account. To be clear the gift is available on both accounts separately

I'm honestly not sure because to my knowledge there hasn't been a "perk" for Forza Horizon 4 from Game Pass Ultimate.

https://www.xbox.com/xbox-game-pass/perks

https://news.xbox.com/en-us/2020/03/18/introducing-xbox-game-pass-ultimate-perks/

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues with your perks not showing on your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check for Xbox updates. Go to Settings > System > Updates > Update console.

And then check your subscription status. Kindly verify that your Xbox Game Pass Ultimate subscription is active and in good standing. Go to https://account.microsoft.com>; Services and subscription.

If none of the above steps work, please reach out to Xbox Support: https://support.xbox.com/en-US/contact-us for further assistance regarding this matter.

Thank you for your cooperation and have a great day!

Lee.L - MSFT

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on Game Pass, and I understand your confusion.

According to your description, I found that your problem is basically the same as that in another thread. You can refer to the reply method in that thread, which will help you:

Game Pass Ultimate not applying to my account after renewal - Microsoft Community

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

What device are you trying to view perks on?

Have you checked if the same thing happens with the different apps?

You can try from the PC or smartphone app as well.

Additionally, check that the subscription appears active in your account from here:

https://account.microsoft.com/services

I will be attentive to your response.

Best regards.

Xbox Game Pass Ultimate perks not appearing in my account