Xbox Game Pass Ultimate payment

When you added the one month of Game Pass Ultimate, Microsoft converted your existing year of Xbox Live to Game Pass Ultimate. It became 1 subscription.

Xbox Live and Game Pass are two separate subscription, but Xbox Live and Game Pass Ultimate basically get merged into one.

In other words, when you thought you were cancelling the Game Pass Ultimate, it cancelled the Xbox Live remainder too.

Also, the steps for removing a payment option are on the following site:

https://support.microsoft.com/en-ca...-account-change-payment-method-or-credit-card

Keep in mind that Xbox Game Pass Ultimate includes Xbox Live Gold, Game Pass Console and Game Pass PC. So when your GP Ultimate subscription renews, that will keep you playing online. You'll be fine as long as that subscription payment goes through without
issue.

Hello mohammedbalawi,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Are you attempting to get

Xbox Game Pass Ultimate, purchase Xbox Game Pass or convert your Xbox Live Gold to Xbox Game Pass Ultimate? Do you have any

past due subscriptions? Are you getting this error on a Xbox One or Windows 10 computer? Be sure to let us know the results!

Hi there

You can always go for Xbox games pass ultimate which is both together and works with the pc as well in one simple payment instead of 2 separate payments

My payment did go through. On the Microsoft website I have game pass ultimate as a subscription but just not in the XBOX App.