Xbox Game Pass Ultimate not recognizing my subscription status

Discus and support Xbox Game Pass Ultimate not recognizing my subscription status in XBoX Games and Apps to solve the problem; Hello everyone, I'm encountering an issue with my Xbox Game Pass Ultimate subscription. Despite having an active subscription, my account is not being... Discussion in 'XBoX Games and Apps' started by Pamela Hale1, Mar 10, 2025 at 12:12 AM.

  1. Pamela Hale1
    Pamela Hale1 Guest

    Xbox Game Pass Ultimate not recognizing my subscription status


    Hello everyone,

    I'm encountering an issue with my Xbox Game Pass Ultimate subscription. Despite having an active subscription, my account is not being recognized as such. I've confirmed via my account details on the Microsoft website that my subscription is up-to-date and active, but when I try to access Game Pass content on my Xbox, it prompts me to purchase a subscription.

    I've already tried restarting my console, clearing the cache, and ensuring that my payment method is valid. None of these steps have resolved the issue. Has anyone else experienced this problem, and if so, how did you fix it? Any help would be greatly appreciated!

    Thanks in advance!

    :)
     
  2. Janet_C Win User

    Xbox Game Pass Ultimate not recognizing my subscription status

    Hello!

    Hope you are well. I'll be glad to assist you.

    Please try the following steps:

    1. Press the Xbox button to open the guide.

    Select Profile & system > Settings > Account > Remove accounts.

    Remove your account from the console (You need to have your email address handy so that you can log in later).

    2. Press and hold the Power button on the front of your Xbox until the console turns off.

    3. Unplug the power cord from the back of your Xbox.

    4. Wait a minute, and then plug the power cord back in.

    5. Press the Power button on your Xbox to turn it back on.

    6. Log in to your account again.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  3. Hoskayra Win User

    Ok community help me out I renewed my game pass and tried to play rainbow six siege but it won't let me an tells me to but game pass

    Hello, Mickey my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

    It appears you're encountering an issue with accessing Rainbow Six Siege after renewing your Game Pass subscription. This could be due to a temporary glitch or a discrepancy in the subscription renewal process. To resolve this issue, try the following steps:

    Restart your console or PC: Sometimes, simply restarting your device can resolve minor glitches that might be preventing the game from recognizing your active Game Pass subscription.

    Sign out and sign back into your Xbox or Microsoft account: This can refresh your account's connection to the Game Pass service and ensure it properly recognizes your subscription status.

    Check your Game Pass subscription status: Verify that your Game Pass subscription is active and that you have an active subscription to Game Pass Ultimate or Game Pass for PC. You can check your subscription status on the Microsoft account website or in the Xbox app on your console.

    Check Rainbow Six Siege installation: Ensure that Rainbow Six Siege is properly installed and updated on your console or PC. Sometimes, corrupted installation files or outdated game versions can cause issues with accessing the game through Game Pass.

    I really hope your problem has been fixed with my help, if it works let me know and have a nice day. Oskayra
  4. Brian Sheehan1 Win User

    Why does Remnant 2 not let me play online when I have an active game pass subscription?

    Hello Brian how are you? My name is Ezequiel I'm an Independent Consultant. You really need to have a Game Pass Ultimate subscription, only Game Pass Ultimate has the benefits of Live Gold. But since you claim you've played before I suggest you check the Xbox status, please enter this link. https://support.xbox.com/xbox-live-status
    Hello Ezequiel, i have game pass ultimate.
  5. AndrésRomero1 Win User

    Dudas con Game Pass Ultimate [Mod Translation - Doubts with Game Pass Ultimate]

    There is no word as to when the offer for the Ultimate Pass will last. As for the Gears 5 game. It is part of the Game Pass whether it is the Ultimate or Regular version. If you buy the DLC and the game then it is yours to keep regardless of
    your gamepass subscription status
    Thanks for your help, but I mean, if I purchase a Game Pass Ultimate subscription, I will have the Gears 5 Ultimate Edition too. My question is; will I keep my game no matter I acquired it by the Game Pass subscription instead of having bought it? Thank you.
  6. ALEXS557 Win User

    Gamepass Ultimate on pc

    Hi I'm an Xbox ambassador, not employed by Xbox or Microsoft.

    From my own personal experience I have learned that an ultimate subscription works differently on PC compared to Xbox. I'm not sure if you both are paying for ultimate but on PC only the account paying for the subscription gets to use the subscription. For example if I am paying for a ultimate subscription and have two accounts only the account paying for the subscription will be recognized as being a Game pass Ultimate Subscriber, the second account will just be seen as a regular user without a subscription.

    Hope this solved your problem
Thema:

Xbox Game Pass Ultimate not recognizing my subscription status

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