XBOX Game Pass Ultimate Issue

From my understanding after looking at my Microsoft subscriptions, in February of 2020, I purchased XBOX Live Gold, and then in May I upgraded it to a Game Pass Ultimate subscription. Up until now, I thought I had game pass ultimate because I was able
to use gold on my Xbox and I was able to download and play game pass games on my pc, but recently I heard that there was a promotion going on for discord Nitro with Xbox game pass ultimate. When I went to go redeem it I found that my Xbox App was telling me
I only had Game Pass, not ultimate. I then found out that EA Play is now included with ultimate and I haven't been able to play any of the games included on there. My subscriptions say that the last game pass ultimate charge was on May 26th, 2020 for $1.13
which is when the upgrade would have taken place and that it expires on March 12, 2021. It also says my last Xbox Live Gold charge was on February 10, 2020 for $79.09, under which it says Subcription converted to Xbox Game Pass Ultimate, so theoretically I
should have game pass ultimate, but I don't? An explanation would help a lot, thanks.

:)