xbox game pass ultimate gets refunded a day after I pay for it

Discus and support xbox game pass ultimate gets refunded a day after I pay for it in XBoX Sales and Promo to solve the problem; hi I recently bought a month of xbox game pass ultimate for $1. for the second time now its told me that my xbox game pass has been refunded a day... Discussion in 'XBoX Sales and Promo' started by jaydenstevens1, Jun 2, 2020.

  1. xbox game pass ultimate gets refunded a day after I pay for it


    hi I recently bought a month of xbox game pass ultimate for $1. for the second time now its told me that my xbox game pass has been refunded a day afterwards. The thing is I did not request a refund can someone please help?

    :)
     
    jaydenstevens1, Jun 2, 2020
    #1
  2. jaydenstevens1 Win User

    xbox game pass ultimate gets refunded a day after I pay for it

    I was thinking it may be that so far it's been about 20 hours since I rebought it hope it dosent do it again.
  3. Pain130798 Win User

    xbox game pass ultimate gets refunded a day after I pay for it

    you already got your money back? if so, it could be because of your payment method
  4. BidLight4835988 Win User

    Why can't I refund something I bought 4 days prior.

    I was charged on June 7th for 16.25 for an Ultimate Game Pass and I literally had cancelled the subscription weeks before, and after the deadline i didn't have ultimate for a week or so, then it randomly charges me again. I bought ultimate on my main
    account on June 4th and then it charged on my second acc for literally no reason. I can't refund it because it says I already payed, like no **** I payed why would I want a refund if I didn't pay. They say I have 14 days but its only June 11th, why tf can
    I not refund.
  5. - AJ - Win User

    I was charged for two gamepass subscriptions.

    Hi, Miranda! Thank you for reaching out.
    I'm AJ, an Independent Advisor for the Xbox Community.

    Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

    • For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

    While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

    Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

    ------

    • For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

    "Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

    Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

    ------

    If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

    If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

    • Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

    • Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

    ------

    Please let me know if you have any further questions, I'd be happy to help.
    Best regards.
  6. JonahChawre Win User

    Xbox refund issue

    Few days ago I purchased xbox Game pass pc and yesterday I cancel it and request to get refund but after 24 hour I didn't get refund
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xbox game pass ultimate gets refunded a day after I pay for it

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