XBOX Game Pass Ultimate and Child Accounts

Hello Christopher,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through understanding your confusion and annoyance, there are two possible reasons why you cannot purchase Game Pass Ultimate on the Xbox One S that you set up for your child.

The first possibility is that your child's account is not old enough to purchase Game Pass Ultimate. The minimum age to purchase Game Pass Ultimate is 18 years old in most countries. You can check the age of your child's account on the account settings page.

The second possibility is that your child's account does not have the proper payment information. To purchase Game Pass Ultimate, you need a valid credit or debit card. You can add payment information to your child's account on the account settings page.

I can give you some possible solutions to help you.

Check the age of your child's account on the account settings page. If your child's account is old enough, follow the steps to add payment information to the account.

If your child's account isn't old enough, you can try creating a new account for yourself and setting the Xbox One S as your primary console. This will allow you to purchase Game Pass Ultimate on your own account.

Source: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/purchase-error-solution

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Laura, this message appears because your child's account is a child and it is not enable for purchases, in which case you can put your child's account in a Family and enable the purchase of the subscription for their account.

The other way to uprgrade from Live Gold to Game Pass Ultimate would be to buy a 25-digit Game Pass Utimate card and redeem it in your child's account, so the time he has of Gold will convert to Ultimate.

Will this feature be available for the child account eventually? The account has its own active game pass ultimate. It is not using game share off the parent account, which does not have game pass of any type.

Is it restricted to the parent account, or restricted by Game.Share as mentioned earlier? Also, will it be available to child accounts that have their own game pass ultimate once it goes GA?

Just to be sure, does your child have a paid subscription to Xbox Live Gold or Xbox Game Pass Ultimate?