Xbox Game Pass Troubleshooting

As a rule you should cancel pre authorized payments 5 business days ahead of time. This applies beyond Xbox services as well.

Hey there Yuri!

Sorry to hear that you're dealing with this issue trying to cancel your Game Pass once and for all.

If you cancelled the subscription and the system still charged you, I would recommend to go and

Request an Xbox digital product or subscription refund and see if you can get it approved by the Refund department.
After submitting the request, you’ll be sent an email on whether or not it was approved or denied.


This followupemail you will receive is the only means to get in contact with the refund
department directly and will be the only means of you disputing the verdict as well.

If you want, you can also contact customer support
so that they can make sure the subscription is doneskies.

Hope this information was helpful.

Thanks for reading!

Go to your MS account page and under Subscriptions and Services look for Xbox Gamepass then turn off recurring billing.

Please check this link Troubleshoot issues in the Xbox Game Pass mobile app | Xbox Support for further assistance.

If you haven't already, We recommend checking this link Troubleshoot issues in the Xbox Game Pass mobile app | Xbox Support