Xbox Game Pass Trial Not Working

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Anything less than 1 month is a trial code. So being 14 days, they are trials. If they work like regular game pass trials, you can't add them to an account that's already had game pass.

Gold trials can only be used if you're not currently on a gold subscription. So if you're still on a subscription, it won't work.

The game pass trial is only for accounts that have never used game pass.

Usually when it comes to Game pass trials (Ultimate, Xbox or PC), they only work if you have not had the subscription before.