Xbox Game Pass Trial Not working **

Ashirov · Dec 10, 2017

I've been trying to get the two week trial for 18 hours now and it says unknown internal failure. Customer service redirected me here. Help.

:)

Mister Getafix · Dec 10, 2017

Game pass trial not working

Heya!

Sea of Thieves not launching from Game Pass was a known issue but should be resolved.

Let's have you
remove your profile, power down and unplug the console for 5 minutes, and then power it back on to sign in and try once more.

For more info on issues and statuses of Sea of Thieves be sure to check out their

news site.

DominumStige · Dec 10, 2017

Game pass trial not working

Hi!

Had you previously used the free 14-day game pass offer? If you had previously used it, you can not use it but you will have to buy the game pass.

PFCTunasandwich · Dec 10, 2017

If you have ever had a paid subscription for Xbox Live Gold before, you may no longer be eligible for a Trial Subscription How to Get Xbox Live | Xbox Live Gold Trial Subscription

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Smwutches

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Smwutches

Anything less than 1 month is a trial code. So being 14 days, they are trials. If they work like regular game pass trials, you can't add them to an account that's already had game pass.

Smwutches

Gold trials can only be used if you're not currently on a gold subscription. So if you're still on a subscription, it won't work.

The game pass trial is only for accounts that have never used game pass.

StuartATrueRed

Usually when it comes to Game pass trials (Ultimate, Xbox or PC), they only work if you have not had the subscription before.

Xbox Game Pass Trial Not working **