Xbox game pass trial code not working

THABUTTERNiNjA · Jun 4, 2018

I received a code for a month of Xbox game pass through messages from Xbox, and every time I try to redeem it it says that it was already redeemed even though I never redeemed it. I also contacted Xbox support and they said that it was redeemed on my account
on January 1st even though I never touched the code till late April. I would appreciate some assistance in fixing this issues.

:)

onezeon · Jun 4, 2018

State of Decay 2 (X1)

Get a Game Pass 1 month trial for £1 from eBay.Click to expand...
Click to expand...

I had a code for a 4 week trial awhile back....do the £1 codes work more than once?

THABUTTERNiNjA · Jun 4, 2018

Xbox game pass trial code not working

I received a code from Xbox live through messaging on my Xbox. Every time I go to redeem it, it says that it has already been used even though I never redeemed it. I also contacted Xbox help and they said that it was redeemed on my account on Jan 1 but I
never tried it until late April. So I would appreciate some assistance on fixing this problem

Smwutches · Jun 4, 2018

You will need to post in the support section of this forum so they can look into it for you.

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Smwutches

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Smwutches

Anything less than 1 month is a trial code. So being 14 days, they are trials. If they work like regular game pass trials, you can't add them to an account that's already had game pass.

Smwutches

Also, since those are trial codes it might not be possible to use both codes on your account. Game pass trial codes will typically only work with new subscribers, so once you have used one trial you will no longer be considered a new subscriber.

Smwutches

The code may be in the same sleeve that includes a gold trial and a game pass trial.

Xbox game pass trial code not working