Xbox Game Pass thinks that I'm child

PetiteVolpe · Jan 8, 2022

Hello!
I've got problem with xbox game pass on PC. I can't install games which are +18 and I don't know why. I'm adult player and in my microsoft account I have proper birth date (1995). What can I do with that?
I've got this kind of communicate. Sorry for other language but English isn't my first.

:)

ksp111133

Same thing , account details says I'm the correct age ( Not a child). Won't let me download still.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Go to - https://account.microsoft.com/profile/

Clicked on "Edit Day of Birth"

Fill out the info (even if current DOB on account is correct) & submit

Open up Game Pass app on PC, log out of account

Sign back into account

madnessfan345367

having the same issue, the log-out method is not working

SynnoNym

This is what worked for me:

- log out from xbox and microsoft store

- go to the app overview in windows settings

- search for the microsoft store and xbox apps (xbox, game bar...)

- go to the advanced options for every single of these apps and click on "repair" and "reset"

- restart your pc

after that log in and try again. would be interesting if it works for you too.

DanielPalmieri1

I’m having the same issue. My account says I’m 28 but I can’t access the content.

Xbox Game Pass thinks that I'm child