Xbox game pass subscription

Discus and support Xbox game pass subscription in XBoX Sales and Promo to solve the problem; Hi there, I recently upgraded to the ultimate pass as figured it was better value for money and microsoft website states I should not be billed until... Discussion in 'XBoX Sales and Promo' started by btibbles, Jan 29, 2021.

  1. btibbles
    btibbles Guest

    Xbox game pass subscription


    Hi there,

    I recently upgraded to the ultimate pass as figured it was better value for money and microsoft website states I should not be billed until 24/06/2021 as part of a deal, however, I am still being billed for the previous subscription at £7.99 despite my subscription page stating this has been upgraded and shouldnt be billed anymore?

    Can anyone advise me of the contact email or a webchat function I can use to querey this? I have tried the call back feature 5-6 times now but everytime I get through they can't hear me for some reason. This isnt any issue with my phone as I use it for work and spend hours on the phone each day so know that the issue isnt on my end. Really frustrated im being billed incorrectly and cant seem to speak to anyone about solving the issue.

    :)
     
    btibbles, Jan 29, 2021
    #1
  2. RainingRoses Win User

    Hi and thank you who may respond, I heard Microsoft is combining GPU with GOLD, can i will be able to play multiplayer Like cod ww2 online?

    Hi,

    As mentioned by other Ambassadors, Xbox Live Gold is

    included in an Ultimate subscription.

    For more information, you may also want to read:

    Xbox Game Pass Ultimate FAQ

    Xbox Game Pass for Console FAQ

    Xbox Game Pass for PC FAQ

    An Ultimate subscription also includes EA Play, Cloud

    gaming, and exclusive discounts and perks.

    Cloud gaming with Xbox Game Pass

    EA Play with Xbox Game Pass FAQ

    Xbox Game Pass Ultimate Perks FAQ

    Subscriptions & billing | Xbox Support

    View and manage your subscriptions on Xbox | Xbox Support

    ^All the above information pages are from the Xbox

    support website. There are many more guides on this,

    these are just the main ones with answers to most

    questions regarding subscriptions.

    Hope this helps! :)
  3. XBF Brad A Win User

    Xbox Live code turning into ulitmate pass

    Hello Packsteel,

    Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
    is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

    Ultimate game pass FAQ     for more information.

    Thanks,

    Brad
  4. Rodrigo Oliver Win User

    Minecraft not working even though i have gold and i paid for game.

  5. XBF Brad A Win User

    Game Pass games won't connect to Xbox Live?

    Hello Ivan,

    Yes with the game pass on PC you will need an Xbox live gold subscription also. Currently there is a subscription called Ultimate game pass, this subscription combines game pass for PC and console, also has Xbox live gold.

    Game Pass Ultimate FAQ

    Thanks,

    Brad
  6. MarvinaPerez Win User

    2 kids - 2 Xboxs series - want to play online together??

    Hello, if you have an Xbox Game Pass Ultimate subscription, then you only need one subscription for your two children to play together online.

    That's because Xbox Game Pass Ultimate includes all the benefits of Xbox Game Pass Core, including access to online multiplayer games.

    If you have an Xbox Game Pass Core subscription, then you will need a subscription for each child. This is because Xbox Game Pass Core does not include access to online multiplayer games.

    If you have an Xbox Game Pass for PC subscription, then you don't need a subscription for your two kids to play together online. This is because online multiplayer games on PC are free.
Thema:

Xbox game pass subscription

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