Xbox Game pass Refund subscription

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

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• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

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If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

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Please let me know if you have any further questions, I'd be happy to help.
Best regards.

Hello there,

Thank you for posting on Xbox Forums! If you would like a refund for the Game Pass ultimate Subscription you can

Request a Refund through the link provided. Just know that you will also have to

cancel the subscription itself which you can do by following this link. If you cancel your subscription and request a refund, you will only be refunded for the $1 upgrade and not any other additional time that was converted from prior Xbox Live Gold or
Xbox Game Pass subscriptions. For more info on how the Game Pass Ultimate works please view the

FAQ for the subscription.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums!

Hello SerkanAtım,

Thank you for posting on the Xbox forums. We understand that you are interested in cancelling and refunding your Xbox Game Pass Ultimate subscription. The way to cancel any of your Microsoft subscriptions is to visit the
Microsoft account website. The link we provided will provide you with a list of all your Microsoft subscriptions, and the option to cancel Xbox Game Pass Ultimate will be there. You
will need to contact the
Xbox Support Team for a refund with a subscription. Any other items such as games or downloadable content will need to be refunded through the

refund request form. However, the support team can issue refunds for subscriptions. We hope this helps!

There are several reasons why a refund or return for a monthly Xbox Game Pass Ultimate subscription might be rejected. Some possible reasons include:

1. The refund request is made outside of the refund window. Xbox generally allows refund requests within 14 days after the purchase of a subscription.

2. The subscription has been used or consumed.

3. The customer has previously requested a refund for the same subscription.

Hey there Yoon!

If you are attempting to get a refund for the Game Pass subscription charge then I would recommend going through the

Request Refund Form to submit the request for the refund.

I hope this helps!