Xbox Game pass pc games stuck at the loading screen.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey chodino, how are you today? Hope you're well.

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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Then, try to uninstall and install the Xbox app.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Hi.

This is happening on my xbox series X. I am not running windows.

Any suggestions?

Just bought the season pass today and downloaded the new oasis stuff. I'm on my first playthrough. Booted up the box, went to load my game and.................... Stuck on the loading screen. Tried again and....................... Stuck on the loading screen.
Tried moving save, clearing the cache even installing the game on the HD. No luck.

Any ideas other than I've wasted 60 quid?

Hi, thank you for your advice and help. I installed the repair tool and let it run, and it worked, it repaired and updated the gaming apps and I can enter game pass again, I'm not sure what caused the issue but I'm glad it worked.

Hello, Hawk H. I’m Arturo, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you are having trouble when trying to use the Xbox app.

Not only that, but I would like to suggest these potential solutions, maybe one of them will help you.

Note: Skip the ones you already tried.

A. Run the Gaming Services repair tool and then try again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version”.

B. Perform a clean boot in your PC, once restarted, try again.

You can follow the steps for the clean boot process, by clicking here:

https://support.microsoft.com/topic...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

C. Search “Services” by using the Windows search functionality and look for the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

For each service: Right-click on the service > Properties.
In Startup Type, set the service to Automatic.

If the service isn’t started, click Start > Apply > OK to save changes, restart your PC and try again.

Note: In case GamingServices can't be modified, skip that one.

I'll remain attentive to your feedback.

Regards,

Arturo.