Xbox Game Pass PC games freezing after in-game account sign-in/sync

Discus and support Xbox Game Pass PC games freezing after in-game account sign-in/sync in XboX Insiders to solve the problem; Okay, I'm hoping somebody has come across something like this before. I'm playing on Windows 10 using the Xbox (Beta) app and a Game Pass Ultimate... Discussion in 'XboX Insiders' started by /u/-notthesun-, Dec 20, 2019.

  1. Xbox Game Pass PC games freezing after in-game account sign-in/sync


    Okay, I'm hoping somebody has come across something like this before. I'm playing on Windows 10 using the Xbox (Beta) app and a Game Pass Ultimate subscription.

    Both Halo: The Master Chief Collection and Age of Empires Definitive Edition are freezing on my PC immediately following the Xbox account sign in process. Specifically I'm talking about the Xbox Identity Provider (this pop-up) and the follow up confirmation about permissions. As soon as I click Yes to confirm that I allow the games to access my account, they freeze.

    The first time this happens, the games run normally until I hit Yes. I just can't do anything or actually take control of the game until I pass that sign in. In MCC, I confirm permission and the game auto advances to the main menu, and freezes. In AoE, the freeze happens immediately. I can let the intro sequence play while the pop-up appears and make it to the main menu, but again, I can't actually control the game. If I try to run either game again, the freeze still occurs even though the Xbox app is no longer requiring a sign in (since I've done it already).

    I can restart the entire process by going into my Microsoft account, revoking permission for each game, restarting my PC, and launching each game again. This gets the Identity Provider pop-up to re-appear and I get the same freezes from then on. I can also disable my ethernet connection temporarily and launch the games; again, they run perfectly fine, I just can't do anything without signing in.

    Also, once the games freeze, the only way to close them is to kill the process via task manager. As soon as I do that, I get a "Gaming UI" window that appears on my desktop if this was the first launch attempt of the current restart. It doesn't appear until I close the games. It stays at 0% and never advances (I've left it for over an hour just to test, but it doesn't do anything, it sits there with zero CPU or network usage). If I hit any of the buttons, it becomes unresponsive. All I can do is close it - not that it seems to be doing anything.

    In an effort to narrow down the problem I also installed and ran Dead Cells, which also uses cloud saves and which also has the exact same Identity Provider pop-up to sign in on first launch. That game works perfectly and I had no problems after allowing permission.

    Here's some things I've tried that haven't fixed it. Not an exhaustive list, I honestly can't remember everything I've tried now:

    • Installed all Windows 10 updates I could
    • Uninstalling and re-installing the Xbox (Beta) app and the games
    • Checked/manually started/set to start automatically all Xbox related Services
    • Signed out of the Xbox (Beta) app and signed back in
    • Signed out of the Xbox (Beta) app and launched the games when I'm signed out
    • Launched the games without opening the Beta app
    • Signed into the Console Companion app alongside the Beta app and launched the games via the Console Companion app
    • Manually deleted the Beta app's login tokens
    • Tried to bypass the Identity Provider sign in by killing it via task manager (no dice, it just re-appears)
    • Opened ports and re-registered my Windows Store via Powershell according to this support page for AoE

    I also disabled all third party apps and updated (and rolled back) video drivers before I realized this was account-related.

    If anybody knows how to fix this or can even throw out somewhat educated guesses, please do. I'm kind of losing my mind, it's been 17 days since MCC launched and I haven't been able to play a single second, and I really want to get back into AoE too. I've tried contacting all manner of official Xbox/Microsoft/343 support and I'm just shouting into the void, the little help I've received hasn't done anything and more often than not I just don't get any response. I can't be the only damn person with this issue.

    I'd feel like such a chump buying both of these games on Steam when I'm already paying for a subscription that includes them but it's getting to that point now.

    submitted by /u/-notthesun-
    [link] [comments]
     
    /u/-notthesun-, Dec 20, 2019
    #1
  2. g0r1x Win User

    Syncing issues with Starfield when playing via Cloud

    Almost same issue here. Play only on PC with Game Pass, don't have Xbox. It keeps freezing on "Syncing data" screen when I start the game.
  3. Christyna64 Win User

    Saves lost after uninstall

    When you uninstall any software on PC, usually all files associate with it will be removed. Since you mention using Xbox beta for Game Pass PC, your save files should be synced to the cloud on Xbox Live. They will sync to your PC again when you sign back
    in after re-installing the game and select your profile to load it.
  4. Smwutches Win User

    Xbox one Utimate game pass will it merge with my gaming PC

    Game Pass Ultimate includes Gold, Game Pass for Console, and Game Pass for PC. As long as you're signed into the same account on both the PC and Xbox, you would have Game Pass on both.

    You won't be able to access all Xbox games on the PC. Only games that are Play Anywhere or included in Game Pass for PC.
  5. The 8bucks50 Win User

    I have XBox Game Pass (3 month) but cannot download any games

    Game Pass for PC is correct.

    Signed into Xbox (Beta) with my account that has Game Pass for PC.

    Signed into Microsoft Store with same account.

    Download/install hangs and eventually fails- never passing 0%

    Thanks for any advice!
  6. Boom B00M Boom Win User

    The Surge not saving my game data on Xbox Game Pass PC

Thema:

Xbox Game Pass PC games freezing after in-game account sign-in/sync

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