xbox game pass pc forgot pin

The pin will be the one you have setup on your PC not your Xbox.

You should see a forgot pin option, and then be able to reset it there if you cannot remember it.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"Note If you've removed and replaced your security info within the last 30 days, you'll have to wait until the 30-day period is over before you can do it again. This waiting period helps protect your account if an attacker gets your password."

If he is not getting an email for the code it means that he is entering the incorrect email that is not associated or added as a security information on his Microsoft account.

Thank you very much, but I forgot to mention that horizon 4 is on xbox game pass for PC not on xbox, I tried to reinstall the game but nothing

Hi Ai,

I’m sorry to hear that you’re having trouble logging in to Gamepass on your partner’s PC. I can understand how frustrating that must be.

The PIN that it is requesting is likely the Windows Hello PIN, which is used to sign in to your Microsoft account on Windows 11 devices. If you have not set up a PIN before, then you may need to do so in order to log in to Gamepass on your partner's PC.

If you’ve forgotten your PIN and can’t access restricted console features, you can reset it by entering any 6-digit combination three times, then entering your Microsoft account password when prompted, and then selecting Make a new PIN.

If you get a request to enter a PIN that you forgot, you can enter an incorrect PIN multiple times, and the device will ask you for your regular Microsoft account password. Then simply sign in with that particular password instead of using the PIN.

If you can’t go beyond the sign-in screen, you can select Forgot my password and follow the instructions. You can also check if the Set time setting automatically is turned on in your PC’s Time & language settings.

If none of those options work, you can try to remove your Microsoft account from your PC’s Accounts settings, then go back to the Xbox app and sign in with the Microsoft account you just removed.

You can also try to reinstall the Xbox Game Pass app or login in the Xbox Companion App first.

If you continue to experience issues, you may want to try logging in to Gamepass using a different device to see if the issue is specific to your partner's PC.

I hope this helps you resolve your issue. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

| Microsoft Community Support Specialist

Forgot to add. When I sign out of Microsoft Store and back in, for a brief moment PC Game Pass shows under subscriptions in Xbox app, before immediately disappearing again, telling me to "GET PC GAME PASS." You can see in one of the screenshots where it is circled.