Xbox Game Pass payed twice(?)

Discus and support Xbox Game Pass payed twice(?) in XBoX Sales and Promo to solve the problem; I bought Game Pass a few Days ago, because it was a special offer (1 month for only 10 kr (I live in sweden)). When I checked my mail I noticed i got 2... Discussion in 'XBoX Sales and Promo' started by DeLouise11, Jul 4, 2019.

  1. DeLouise11
    DeLouise11 Guest

    Xbox Game Pass payed twice(?)


    I bought Game Pass a few Days ago, because it was a special offer (1 month for only 10 kr (I live in sweden)). When I checked my mail I noticed i got 2 mails about Game Pass, one that said i had bought it for 10 kr and one that said i bought it for 135 kr.
    I also checked with my bank, and my creditcard had been debited 2 times. The thing is, it debited my card for the same month, so now I have payed much more for this month than I should have...

    Please help!

    :)
     
    DeLouise11, Jul 4, 2019
    #1
  2. AridLizard Win User

    Xbox Game Pass payed twice(?)

    check at https://account.microsoft.com/services/ to see when your Ultimate Game Pass ends.

    what might have happened is that you accidentally extended your subscription by 1 month which would result in the 2nd billing
  3. ArminatorX Win User

    Xbox Game Pass payed twice(?)

    Please check at https://account.microsoft.com/billing/orders if it also shows you are billed twice.

    If Game Pass is only billed once there, is it possible that another account in the family has your Credit Card/Bank account data and they also bought Game Pass for themselves?

    If there really is a double billing, you will have to contact the official support at https://support.xbox.com/sv-SE/contact-us and click on "Fakturering och konton"
    (the icon with the person and gear), then click on "Debiteringar på mitt konto" and finally click on the button "Visa kontaktalternativ" to show ways on how to contact the official support.

    Depending on the time of day and times of operation of the support in Sweden, you should be able to either contact the official support via text chat, or request a callback, where Support will call you on the phone.

    They can then help you with your billing issue.
  4. DJBSE72 Win User

    Xbox Game Pass payed twice(?)

  5. Georges C. Win User

    Xbox game pass payed twice

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello DragosFlorea, if you had a Game Pass subscription in your account and then purchased an Ultimate Game Pass, the normal Game Pass time you had was turned into Ultimate so you won't be able to request only the refund of the standard Game Pass.

    Click the link below to enter your account and check how long Game Pass Ultimate has been in your account.

    https://account.microsoft.com/services
  6. PrimoFuSion Win User

    FIFA 12 online pass

    You have to pay twice to play a lot of games online these days. The joys of online passes!
Thema:

Xbox Game Pass payed twice(?)

Loading...
  1. Xbox Game Pass payed twice(?) - Similar Threads - Game Pass payed

  2. Will i pay double if my game pass is on my pc and console

    in XBoX Accessibility
    Will i pay double if my game pass is on my pc and console: Will i pay double if i use my game pass on my pc and xbox ce4808bc-fc2c-476d-8ee1-519a71d2aa51
  3. Won't let me pay for game pass ultimate anymore

    in XboX Insiders
    Won't let me pay for game pass ultimate anymore: I don't know why but but my xbox game pass ultimate subscription has just been cancelled randomly even though I have enough money to pay for it and whenever I try to pay with a different card I...
  4. when i am trying to pay for the game pass it doesn't let me change my country from india...

    in XBoX on Windows
    when i am trying to pay for the game pass it doesn't let me change my country from india...: when i go to select my country in the payment the zone with the slider is grey'd out and there is no description on the page. I looked at my pc settings and in my microsoft account settings and it...
  5. Why have I been charged 12.99 for 14 day trial when i pay for game pass every month

    in XBoX on Consoles
    Why have I been charged 12.99 for 14 day trial when i pay for game pass every month: Why have I been charged for microsoft 14 day trial when I pay for the game pass every month. 12.99 has came out of my account not happy d1b64e8e-02c3-41d0-9821-bc5430d50b64
  6. Will my Microsoft account balance be used when auto-paying for ultimate game pass

    in XBoX on Consoles
    Will my Microsoft account balance be used when auto-paying for ultimate game pass: If I have a balance of $10 in my Microsoft account and I have an active debit card being used for auto pay on my ultimate game pass will the $10 in my Microsoft account get used first then the...
  7. Claim Free Game Pass but Asked me to Pay

    in XBoX Games and Apps
    Claim Free Game Pass but Asked me to Pay: Hi all, I have one month and three months free Game Pass Ultimate with my two laptop computers purchased, when I claimed it from Microsoft Store -> library, it asked me to pay, [img] [img]...
  8. Is this why we pay for game pass?

    in XBoX Games and Apps
    Is this why we pay for game pass?: I'm trying to play on cloud gaming, but it seems to be frozen when I click the play button. I've tried on Starfield and other titles... Its a frozen screen. What's the solution?...
  9. I've bought Starfield Premium Edition for PC. Do I also need to pay for a game pass in...

    in XBoX Games and Apps
    I've bought Starfield Premium Edition for PC. Do I also need to pay for a game pass in...: I've bought Starfield Premium Edition for PC. Do I also need to pay for a game pass in order to play? aee04e80-fc5e-482a-9777-b2a33488ad5e
  10. Do you have to pay for 2 ultimate game pass on 2 different consoles but same login details ??

    in XBoX Games and Apps
    Do you have to pay for 2 ultimate game pass on 2 different consoles but same login details ??: My son has an Xbox at his dad's house and an Xbox at my house. He signs into the same account but is it right that I also have to pay £12.99 a month for an ultimate game pass when his dad has...