Xbox game pass on pc won't launch game. Please help

Did you tried to reinstall the game?

Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you.

If you're having trouble starting a game on your PC through Xbox Game Pass, you can try the following troubleshooting steps:

Make sure your PC meets the minimum system requirements for the game you're trying to play. You can find the system requirements on the game's store page.

Restart your PC and try launching the game again.

Check for updates for Windows, Xbox app, and the game. If updates are available, download and install them.

Sign out of the Xbox app and sign in again. Sometimes signing out and back in can resolve issues with the app.

Reset the Xbox app. You can do this by going to "Apps & Features" in Windows Settings, selecting the Xbox app, and clicking "Advanced options". Then click "Reset" and confirm the action.

Check if there are any pending Windows updates and install them.

Make sure your graphics card drivers are up to date. You can check for updates on the manufacturer's website or through Windows Update.

If none of these steps work, you can try uninstalling and reinstalling the game or contacting Xbox Game Pass support for further assistance.

Hello, Paulo. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

This issue just started to happen or always happened on your Windows 11 computer?

Also, what error message do you receive when trying to launch your games? Would you please share a screenshot of it?

Waiting for your kind reply.

Hello ,

Thank you for your post. I understand you are looking to share Game Pass games on your Xbox One. If you set the profile with the Game Pass subscription as home, any profile will be able to launch the game. For more information on using the home Xbox setting,
please check out this article:
Designate a Home Xbox.

I hope this helps!

But it's on PC. I have the Xbox Game Pass on PC, that's is on Beta.

Hi nye050,

Thanks for reaching out to the forums! We are sorry to hear about your issue. May I ask if you are using any 3rd party software on your laptop that may be blocking the loading of games? Something such as RazerCortex or a similar optimization app may be the cause of your issue.