Xbox Game Pass Membership Renewal Issue

Kingmachine358 · Sep 17, 2019

Hello

I had Xbox Game Pass membership and i removed my old credit card.I added new credit card but i cant renew membership. I checked my credit card transactions.Microsoft took my money from my new credit card -more than twice(but small amount)-

My Credit Card Transactions says ;

Microsoft*Store msbill.info IE

Please help me.

PS : I wanted to continue xbox game pass last month and guess what MS took my money twice and today we have a problem again again again and again.

:)

Porschesgt10

is it xbox game pass for a year?

have you got 12 month membership auto renew set

{Parity}

For billing issues you will need to contact
Xbox Support for assistance.

The best way to reach Live Support would be here:
Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Onyx Is Here

Sorry to hear you're upset. However the details of the membership were listed when you signed up for a free trial and it was listed that it would auto renew at the full membership price unless you turned off auto renewal or cancelled the membership at https://account.microsoft.com/services

While an Ultimate Pass is active any extra membership you add would be at a reduced rate as listed in the Pass https://www.xbox.com/en-US/xbox-game-pass#faq

Zenosos

when using game pass for membership it combines the remaining Xbox live gold you currently have with it. So upgrading it will give you what you want. however if you choose to go back to gold after be sure to turn auto renewal off and wait to end of membership
before redeeming more gold, otherwise the gold will be converted to game pass membership, which is less months as game pass membership is more expensive.

BioViruz

My game pass ultimate subscription is still active and it's going to renew until January 30th, i'm also signed in the profile with the game pass membership

Xbox Game Pass Membership Renewal Issue