Xbox Game Pass Library Site - Listing wrong devices

Discus and support Xbox Game Pass Library Site - Listing wrong devices in XBoX Games and Apps to solve the problem; Hi all, I'm a Game Pass subscriber and very happy with the service in general. However, there's one bugbear that I can't understand and there seems to... Discussion in 'XBoX Games and Apps' started by Craig Poole, Feb 25, 2021.

  1. Craig Poole
    Craig Poole Guest

    Xbox Game Pass Library Site - Listing wrong devices


    Hi all,

    I'm a Game Pass subscriber and very happy with the service in general. However, there's one bugbear that I can't understand and there seems to be many variations of the issue listed on the forum going back several months, but with no solution that works for me.

    Basically, when I click a game title on the Game Pass Library site you get taken to the Microsoft store page for that title. Then, when I click "Install on my devices" I'm presented with an outdated list of my devices. The list contains a laptop that I haven't had for months and has been removed from my account. It also doesn't list my Series X console which I added around 6 weeks ago.

    However, when I go to the Microsoft Account / Devices page, the list is up to date. This is baffling, why on Earth would you store this list in multiple places and (in this instance) incorrectly in one of them? I get that some data would be cached in places but this has been for months.

    The issue is quite annoying. I have slow broadband so it's nice to be able to push an install to my Xbox while I'm working and generally it'll be downloaded by the time I get home. However, since this issue has appeared, I have to wait until the evening, boot the console. Then leave it installing until after I go to bed.

    Can anyone here confirm if MS have acknowledged the issue or given timescales on when to expect a fix?

    ---

    I've added the screengrabs of the lists from both sites below to illustrate.

    N.B. I get the same issue when I try to remote install from the Game Pass iOS app.


    Xbox Game Pass Library Site - Listing wrong devices [​IMG]



    Xbox Game Pass Library Site - Listing wrong devices [​IMG]

    :)
     
    Craig Poole, Feb 25, 2021
    #1
  2. LunaLight7 Win User

    About game pass ultimate.

    You made a bit of confusion, so I write how things are:

    Xbox Game Pass Ultimate: ALL INCLUSIVE

    • Xbox Live Gold
    • Xbox Game Pass
    • Xbox Game Pass PC
    Xbox Game Pass:

    • Available games library + play anywhere
    • No Xbox Live Gold
    Xbox Game Pass PC (3.99 $)

    • Only available PC games library
    • No Xbox Live Gold
  3. Buachaill Dona Win User

    Xbox Game Pass Ultimate - 3 months

    Well its unlimited access to a library games, made by many different publishers / devs. Here's a LINK to a list of the games included in the Ultimate game
    pass library, in case you change your mind.
  4. Nkosana23 Win User

    Japan gamepass for PC game unavailable despite advertising on gamepasspage

    Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

    If you are experiencing issues with games not appearing in your Xbox Game Pass library, there could be several reasons for this. Here are some possible solutions:
    1. Check your purchase history: Ensure that you have purchased the game and that it is associated with your account. If you have purchased the game, but it is not appearing in your library, try restarting the Xbox app or your device.

    2. Check your Xbox Game Pass subscription: If you have an Xbox Game Pass subscription, ensure that your subscription is active and that the game is included in your subscription.

    3. Check your region settings: Ensure that your region settings are correct. If your region settings are incorrect, you may not be able to access certain games.

    4. Check your device compatibility: Ensure that your device is compatible with the game. If you are trying to access the game on a device that is not compatible, it will not appear in your library.

    5. Check your internet connection: Ensure that you have a stable internet connection. If your internet connection is unstable, you may experience issues with games not appearing in your library.

    6. It’s possible that these games are no longer available on Xbox, or they may have been removed from the Xbox Game Pass library.

    I hope this helps.
  5. XBF Crystal P Win User

    gamepass

    Hi there Gustavo,

    Thanks for the reply.

    To be able to further assist, I would like to clarify the issue a bit more.

    • Are you trying to access Game Pass games on PC?
    If you would like more information on the Xbox Game Pass. Check out this link:

    Xbox Game Pass Library    .

    Hope this helps.
  6. Njal the Blue Win User

    Game pass

    You mentioned PC game pass, this has different games to Xbox One game pass. If you download the Xbox Game Pass app on your mobile device, it will show both Xbox on listings and PC listings.
Thema:

Xbox Game Pass Library Site - Listing wrong devices

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