Xbox game pass installation issues with error code 0x0080199

Brad Watts2 · Oct 20, 2023

I am getting an "Error" when installing Starfield since the update recently. I logged in, installed the update and it kept failing.

I have since uninstalled the game and tried to re-install this but now the install just fails.

I have since re-installed my OS using the ISO Image tool on my PC for the new Windows 11 updates.

I have tried everything from other support pages from below:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.
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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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Any help would be greatly appreicated as I would love to be able to continue playing starfield.

I forgot to respond to my previous ticket but I have done everything asked and I cannot find any solution.

I have tried searching for the error on the Xbox app and the website but apparently there is no such error.

:)

Brad Watts2

I also get this when running sea of thieves now

Tomm_A

Hello Brad Watts2,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are trying to reinstall the game after you have installed updates with your Windows 11. Let us check and see on what we can do to help resolve your concern in a timely manner.

We will be using Gaming Services Repair Tool for PC (Beta) which will help us identify what is causing the issue. Note This repair tool may be updated over time. To ensure you have the latest version, it’s always best to download the tool from the link below before performing this maintenance.

To run this tool:

Download the Gaming Services Repair Tool for PC (Beta) using the link below. https://aka.ms/GamingRepairTool
Choose your save destination and then go to that destination to open the file after the download is complete.
Once the file has been opened, a command prompt will then open and automatically run checks and install needed updates to Gaming Services for your PC:

Once the tool has completed its repairs, you can then enter “Y” or “N” into the command prompt and press the Enter key to provide feedback on how the tool worked:

If you enter “Y”, enjoy your time gaming!
If you enter “N”, follow the on-screen prompts to provide feedback so the appropriate teams can investigate any further issues:

For your reference, see: Gaming Services Repair Tool for PC (Beta) | Xbox Support

If the issue still persists, you can continue the troubleshooting steps provided in this link: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello Brad Watts2,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

CarTzy

Hello Brad Watts2,

Thank you for posting in the Microsoft Community.

We appreciate you going through the troubleshooting steps. Since it is still not working, the problem may seem to be more complicated and require further investigation. We advise that you contact our live support team. It's advisable to work with them due to the complexity of the issue, as they have the tools needed to further diagnose it and give you an efficient solution.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

XBF Ihssane Z

This error code means that you’re not installing this game on the system drive, please access this link to troubleshoot your issue Error 0x80073D22 occurs when installing an Xbox Game Pass game on a Windows 10 device | Xbox Support

Xbox game pass installation issues with error code 0x0080199